Membership Counselor

Job Details Job Location 20 Brick Bodies Padonia - Timonium, MD Position Type Full Time Travel Percentage None Job Category Sales Description POSITION SUMMARY The Membership Counselor's (MC) goal is to provide a World Class customer service experience for our prospective and existing members as well as positive first and lasting impressions of our club for every person who walks through our doors. The MC plays a vital role in executing our brand promise of "Helping Members Feel Comfortable" and our core purpose of "Changing People's Lives." The MC is a promoter of the brand but, above all, a listener who genuinely care about helping people. MCs are passionate about inspiring people to move from the thinking stage of fitness to a lifetime commitment to health and wellness; their scope of influence begins with recruiting and promoting new sales in the club and continues into daily anticipation of members' needs, exceeding expectations and creating raving fans. KEY RELATIONSHIPS Develop and maintain excellent working relationships with: General Manager and Membership Team Leader All club team members Corporate Wellness Director Club Performance Director We set out below some of the tasks and accountabilities that we expect you to be accountable for. These include, but are not limited to the following: LEAD GENERATION/SALES Generating new sales Being informed of current sales campaigns and presenting them to prospects Greeting all guests entering the club and touring them Handling Telephone Inquiries, and converting 75% or more into appointments Making a minimum of 50 phone contacts per day, includes prospects, low usage members and former members Obtaining referrals from members Performing 3 to 5 hours of community outreach per week MEMBER RETENTION/CUSTOMER SERVICE Have knowledge of and participate in all club's services, products and programs. Integrating new members by encouraging them to make an appointment to see a trainer and try both group and team training classes Encouraging new member participation by calling them three times (motivational phone calls) in their first 30 days of membership ng knowledgeable of all club activities and operational matters Acting as the M.O.D. (Manager on Duty) when scheduled, including using the M.O.D. Building Inspection Report Build rapport and lasting relationships with prospective and current members Cleaning duties as assigned by the club leadership team, including but not limited to, cleaning, sanitizing and disinfecting work out equipment, group fitness studios, work stations, locker rooms and restrooms. Because of the fluctuating demands of our Clubs' operations, it may be necessary that each associate performs a multitude of different functions. Therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other associates are expected to help you. Accordingly, you may be expected to perform other tasks as needed that are not included in the above accountability list. ADMINISTRATIVE Completing daily worksheets and submitting them to the Sales Manager at the end of every shift Upgrading/changing member account information Maintaining the proper paperwork necessary to complete membership sales and follow-up with prospects VALUES Role model the Brick Bodies Core Values Live the Brand Be Tenacious Be a Team Player Recognize and praise behavior aligned with our values Identify opportunities for continual improvement Qualifications SKILLS/EXPERIENCE College degree Two years of commissioned sales experience (preferably in a health club or related field) are preferred, but not required Current CPR/AED certification Strong customer service, communication and interpersonal skills Positive attitude with the commitment to excellence An entrepreneurial spirit Confidence to perform on an incentive-based salary Strong organizational skills Basic computer skills Effective time management skills SPECIAL CHARACTERISTICS Enthusiastic, energetic, personable and friendly disposition Ability to work well unsupervised Ability to work well with people Strong work ethic Resourceful, creative, decisive Perseverance

Location: Lutherville, MD, US

Posted Date: 1/9/2025