Arbor Homes
Homebuyer Experience Manager
Job Location
Indianapolis, IN, United States
Job Description
About The Role:Arbor Homes is seeking a Homebuyer Experience Manager who supports the sales department, including Community Sales Managers, through various related responsibilities. The position requires an ability to handle multiple tasks under deadlines, good judgement, dependability, and a professional, supportive attitude.Why Arbor?Are you looking for a dynamic career in a lively workplace committed to customer service? Arbor is one of the fastest growing new home builders in the Midwest. We look for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Arbor apart among new home builders in Indianapolis, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with usWhat’s In It For You? Base Salary Bonus OpportunitiesAdvancement OpportunitiesExposure to Executive LeadershipOpportunity to work with a Top Ten Home BuilderTeam Outings and Company-Sponsored Volunteer Events4 weeks of Paid Time OffAccess to Health and Life Insurance, 401(k), Paid Parental Leave, Company Discounts, etc.Leadership Academy - Training Programs for Professional Growth. What Will You Be Doing?Serve as the buyers point of contact once Purchase Agreement has been finalized throughout the construction and closing process, which includes scheduling meetings and providing weekly updates on construction status.Drive backlog management by calling buyers and coordinating transactions through the closing.Set clear and concise expectations with buyers that support Arbor processes and policies.Provide buyers with relevant timely updates on the status of their build and help answer all questions or concerns.Coordinate introductions and meetings between the buyer and Design Center, Building Supervisor and lenders.Facilitate all Purchase Agreement MilestonesEnsure all sales files and necessary documents are complete, compliant, and close at scheduled time.Process cancellations and return home back to market with Sales Management.Provide real-time feedback and analytics to Sales and Closing department regarding sales activities and backlog management.Manage contingency file follow up.Maintain open lines of communication with all lenders. At 45 days prior to closing, ensure all files are complete and on track to close.Manage at-risk "Bottom of Calendar" files by identifying issues, problem solving, assigning deadline for resolution, and ensuring compliance with deadline.What Will You Bring?Minimum one (1) year of experience supporting a real estate sales team preferred. High School Diploma or GED required; bachelor's degree preferred. High level Customer Service in high volume business environment. Intermediate or greater proficiency in Microsoft Office Suite. Professional appearance and demeanor with ability to utilize technology for virtual meetings and videos. Ability to adapt quickly and maintain a positive attitude in a fast-paced and ever-changing environment. Excellent verbal & written communication skills. Attention to detail and excellent organization skills. Valid Driver’s License and valid auto insurance coverage required. Ability to follow directions from supervisor, adhere to company processes and policies, and accept constructive criticism. May require some attendance outside of office at homeowner and/or corporate events. This is subject to change based on needs or if special circumstances should arrive.Arbor Homes is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Arbor Homes participates in E-VerifyBusiness Unit -Arbor Homes Salary: . Date posted: 01/10/2025
Location: Indianapolis, IN, US
Posted Date: 1/15/2025
Location: Indianapolis, IN, US
Posted Date: 1/15/2025
Contact Information
Contact | Human Resources Arbor Homes |
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