CONTROLLING COORDINATOR CUSTOMER CARE MANAGEMENT | posizione internazionale

International. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world. bonprix è un'azienda di moda e di e-commerce di successo a livello internazionale. Fondata nel 1986 come rivenditore di cataloghi ad Amburgo, in Germania, bonprix impiega oggi circa 2.500 persone in tutto il mondo. Circa 12 milioni di clienti attivi in oltre 25 Paesi acquistano abbigliamento e accessori per donna, uomo e bambino, nonché prodotti per la casa e l'abitare, principalmente nei negozi online e nelle app di bonprix. Come marchio verticale di moda, bonprix vende esclusivamente la propria moda con un eccellente rapporto qualità-prezzo. Nell'anno fiscale 2023/24 (29 febbraio 2024), il Gruppo bonprix ha generato un fatturato di 1,52 miliardi di euro, diventando così una delle aziende più performanti dell'Otto Group. In Germania, www.bonprix.de è uno dei negozi online con i maggiori incassi e si colloca al quarto posto tra i negozi online con la moda come segmento di prodotto principale. Posizione: This Is What Your Job Entails Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardize processes and drive innovation Your task You will provide regular reports to stakeholders including comments. Therefore, you will continuously develop the planning models and cost reporting as well as evaluate methodologies and execute monthly cost monitoring. In addition, you will also evaluate business cases and analyze the monthly cost development. The internal exchange on the various topics regarding costs rounds off your tasks as a key contact. Your contribution With the responsibility to identify saving potentials in collaboration with international Customer Care Management (CCM) stakeholders, you will shape the international CCM. Your environment Customer Care Management is an international matrix organization in which you will work together with colleagues from France, Germany, Italy, and Poland. Your freedoms If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape. What You Bring Along Where bonprix is, is in front. For that, we need people like you who are simply more advanced in their thinking. Who think agilely and turn a "can't do" into a "can do". Ideally, you also bring the following with you: Your education: You have successfully completed a study or an apprenticeship. Your Experience You are experienced in controlling procedures and reports within Customer Care Management. You are proficient in understanding relevant KPIs and interdependencies among cost figures. Also, you are skilled in data analytics. Your Skills You have a minimum B2-level English proficiency and very good Excel skills. Also, you have analytical and numerical skills as well as conceptual skills and persuasion power. Good communication skills and an independent and structured way of working round off your profile. Your Softskills You are well experienced and enjoy working in an intercultural team setup. You thrive to work in a high-paced, sometimes stressful, and changing environment. Your tools You will work with Qlik Sense, SAP ERP FI, and Excel. Become part of an open, tolerant and vibrant corporate culture and make your unique contribution. Apply now Please send an English CV directly, as international colleagues are also involved in the selection process. sede lavoro per candidati Italia: Valdengo (BI) - possibilità lavoro ibrido. J-18808-Ljbffr

Location: valdengo, IT

Posted Date: 1/16/2025