Information Technology Support Analyst

Technology Support Analyst This leading, independent, global asset manager is currently looking to hire a Technology Support Analyst to join their dynamic and high profile Technology team. Ensuring 1st and 2nd line high quality support to the business, the successful candidate will ideally hold a relevant degree and have a technical work/internship experience within a similar role. A keen interest in working within investment management/ financial services, together with strong numerical ability is preferable. Key responsibilities will include the following: Key responsibilities: Respond to User and IT Staff queries, providing 1st/2nd line support Ensure continuous operation and protection of desktop and cybersecurity components: Ensure optimal availability and performance of end user hardware and software. Ensure cybersecurity infrastructure is fully operational, with complementary policies and procedures to maximise protection through defence in depth. Ensure ongoing protection of critical data, via backups and replication. Maintain lab environments, providing an efficient working environment for technology projects. Provision of high-quality Desktop support to internal clients, project teams and senior management. Diligent maintenance of Cybersecurity infrastructure, according to the maintenance schedule agreed with the Support & Infrastructure Manager and any associated operational procedures to ensure protection from cyber attacks. Work with vendors as appropriate and manage the support process between Vendor/Technology/End-users. Successful and timely delivery of assigned projects, according to the project schedule, as agreed with the Support & Infrastructure Manager. High quality documentation, strong attention to detail. Maintain lab environments, providing an efficient working environment for technology projects. Provide out-of-hours support as required to ensure availability of critical desktop & cyber infrastructure components, and to carry out routine maintenance in and out-of-hours. Provide support to the US Office, in partnership with local out-sourced support provider, including site visits as necessary. Background and Experience: Graduate with a 2.1 in a relevant degree, or suitable work experience. Numerate (required to pass numeracy entrance test). Technical experience in a production Wintel / Cybersecurity environment. Essential technical skills: Windows OS 10 Windows Server 2008R2/2012R2/2016/2019/2022 Active Directory / DNS Antivirus, encryption and data loss prevention suites Public-key cryptography Web proxy and email security products Basic networking, TCP/IP, Routing/Switching Powershell, Batch scripting Ability to interact effectively at all levels. Strong oral and excellent written skills. Relating and working as part of a team. Commitment to the team. Please note that due to the high volume of applicants responding to our adverts we are regrettably not able to feedback on all applications; only successful candidates will be contacted.

Location: London, GB

Posted Date: 1/20/2025