Operations and Growth Associate

XY Sense is an occupancy intelligence platform on a mission to transform the world’s office buildings. Our privacy-first sensor platform delivers rich, real-time insights to help teams control real estate costs, reduce their carbon footprint, boost space productivity and orchestrate office environments which people love. Foundered and Headquartered in Australia, we launched a direct operating presence in the UK in 2024. Since launching business growth has out-performed expectations with a strong pipeline, extensive partner and customer relationships and a need for an all-rounder to join the team This role is a hands-on opportunity to be a lead in building XY Sense’s EMEA business from London. Covering business development, installation projects, account management, and customer support you will have a high impact and gain extensive insight across all elements within the XY Sense business and our customers workplace strategies. Who are we looking for? We are seeking a dynamic individual who combines high energy with exceptional project management and communication skills, a positive attitude, and a technical yet customer-centric approach to enterprise technology solutions. While previous experience is valuable, your enthusiasm, willingness to learn, and ability to foster professional customer interactions are crucial to your success. This role is perfect for recent graduates or those early in their careers who want to establish a strong foundation in the tech startup world. You'll gain extensive experience in global business growth, customer success, technical operations, and strategic business functions, providing you with a highly valuable skill set for a technology career. In this role, you will address diverse business and customer needs, benefiting from direct coaching and leadership from a senior business executive. You will receive hands-on training in Sales, Customer Success, Installation, and Business Operations. Although your primary focus will be on the UK and EU markets, you will collaborate with a global team based in Australia, the US, and India. Key Responsibilities Executing on our regional go-to-market plan, directly interfacing with customers and partners to promote a world-class brand and superior support amd product offering to meet client needs Developing proposals and presentations for customers and partners across the entire sales and customer life-cycle. Using XY Sense’s proprietary cloud platform to create and refine sensor layout plans, installation specs, configurations for customers application instances, and analysis of customer’s workplace data. Learn to effectively pitch XY Sense through live demos, presentations, RFP responses with a strong handle on the product’s technical capabilities and value proposition. Project management of installation and customer onboarding to ensure a seamless experience for customers and streamlined internal operations across our globally dispersed team. Support with UK and European account & relationship management throughout the customer lifecycle covering support, product feedback, new feature deployment and quarterly business reviews. Manage renewal proposals and processes with active customers, and support in identifying and scoping expansion/upsell opportunities globally. Maintain accurate and up-to-date customer and project records in Salesforce, project management tools, and accounts records to support business operating systems and compliance. Internal reporting on the EMEA territory strategy and operating plans, and assist in the development of strong operating foundations to meet business scale objectives. To succeed in this role you will Embody adaptability: No day will be the same and in a fast paced environment, you will have multiple priorities and continuously evolving objectives to meet customer and business needs. Be impact focused: As a newly formed, fast growing region within a global startup you will find yourself stretched and needing to make smart judgements on where and how you spend your time to maximise your impact. Strive for excellence and continuous improvement in all that you do and deliver. At XY Sense, we all act like and are treated as owners of our own work and the collective results we deliver as a team. Demonstrate a high level of engagement to proactively network and develop customer and industry relationships with warmth and professionalism. These skills are equally important to foster your internal team connections across the globe. Be comfortable operating with ambiguity and a lack of structure. This will require you to bring a founder mindset and motivation to overcome challenges and navigate through uncertainties. Be exceptionally organised and able to juggle multiple competing priorities and workstreams at once. Be proficient in excel, developing powerpoint proposals and crafting engaging written and verbal communications. What we will offer in return A competitive remuneration package with a base range of £35-£50k plus ESOP. Tremendous growth and upside opportunities. This is a role that has excellent upward mobility upon proving yourself. Unprecedented access to senior business executives and learning opportunities. A team that values equality, respect and helping each other thrive at work. A chance to be a foundational team member in a new territory within our rapidly expanding global team. Role location This role will be based in London where we have a space within a WeWork near Moorgate. We wish to build a hub and close team connection to support regional growth so in-person time is highly valued so you should expect to spend at least 3 days per week in the office. Travel to customer sites across the UK and Europe will be required from time to time, and an annual trip to Australia or the US for company strategy weeks will be provided. If this sounds like a team you’d love to be a part of and would like to take a leading impact role within, we’d love to talk.

Location: London, GB

Posted Date: 1/20/2025