Customer Lifecycle Management Agent

Title: Customer Lifecycle Management Agent Location: 62, IT Date: Jan 10, 2025 Customer Lifecycle Management Agent Internship, 40 hours/week, Monday-Friday Rome, hybrid Are you an automotive fan? Do you enjoy providing the best solutions for customers? MSXI has the job for you MSX is looking for a proactive and enthusiastic Customer Lifecycle Management Agent to join our team in Rome. The Role As part of our team, you will manage customer inquiries, communicate with customers using different platforms. Your key tasks will be: Answering customers' inquiries Ensuring customer satisfaction and managing follow-ups Optimizing follow-up processes to improve customer satisfaction Defining and implementing targeted sales strategies for individual dealers About you We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Customer Lifecycle Management Agent has a Bachelor’s degree in Economics, Communication or similar, as well as: Computer literacy, especially MS Office Fluent level of English Previous experience in contact with customers is considered a huge plus Great problem-solving and communication skills Experience of planning complex schedules of activities If you’re ready to make an impact and contribute to our company’s success, apply now What’s in it for you? At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce. Company laptop and phone Internal parking Working pattern: 40 hours per week, stage Monday – Friday Rome - hybrid About MSX: With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: Parts, Accessories & Service Performance Actionable Insights Diagnostics & Repair Enhancement Warranty and Repair Efficiency Technical Information Learning Solutions Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. The MSXI Purpose To empower Movers and Makers to thrive in our ever-changing world The MSXI Mission To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions The MSXI Vision To enhance every journey in the world of mobility MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. J-18808-Ljbffr

Location: san-severino-marche, IT

Posted Date: 1/23/2025