Senior Contributions Clerk

CONDENSED LIST OF DUTIES: Trouble-shoot / perform high level query resolution to: Negotiate with companies with regard to outstanding documentation in respect of payments received. Edit bank statement entries that do not have reference numbers Correct errors or problems resulting from return and payment submissions from firms (via EDI AND MANUAL) Correct problems / errors with returns that do not match payment submissions from firms. Collaborate / liaise with Business Development Consultants / Fund staff / Firms to resolve contribution return / payment queries and assist companies / new staff members with queries regarding electronic based submissions Reconciliation of nine Funds per firm. Handling of all query related administration. Supply Supervisor with weekly feedback of firms attended to. MINIMUM REQUIREMENTS: Grade 12 with an aptitude for figures. BASIC WORK EXPERIENCE REQUIRED: 1 year contributions (company processing) experience Good attendance and reliability. KNOWLEDGE AND SKILLS: PC and Keyboard Literacy Good reconciliation, negotiation, administration and query resolution skills Strong verbal and written communication skills Good attention to detail, planning, organising and follow up skills Good interpersonal skills willing to assist and go the extra mile Excellent telephone and customer service skills Adaptable, strong sense of teamwork across the organisation Deadline driven / results orientated

Location: Johannesburg, ZA

Posted Date: 1/23/2025