Customer Success Executive

Customer Success Executive - Education Our client is a leading software provider selling into schools across the UK; their SaaS-platform allows for school-specific services to be booked and managed by parents/guardians, providing transparency and insight into the students’ activity. They are a fast-growth start-up and are looking for an Customer Success Executive to support their continuous growth; the Customer Success Executive will be responsible for overseeing an existing set of accounts across the education sector, maintaining long-term relationships with key stakeholders. This is a hybrid role with 2-3 days per week in their Berkshire-based office. Responsibilities Maintain & develop existing customer accounts, building long-term relationships & providing exceptional customer service Maintain up to date CRM system as well as documenting all account management processes Maintain positive relationships with both internal and external teams e.g. onboarding team, supply partners etc. Support continuous business & product growth by identifying areas/opportunities for development Create & present timely reporting for customers and partners Deliver on commercial KPIs to support overall business sales strategy The Successful Candidate 1 year professional experience required Candidates with experience in customer service focused roles & a connection to the education sector is ideal Candidates with a background in teaching (teachers, teaching assistants, other school-based positions) are encouraged to apply Graduates with a teaching degree / education-related course will also be considered Commutable to their Berkshire office 2-3 days per week Customer Success Executive Package Basic salary: £26,000-30,000 Company laptop provided Pension options Monday to Friday role 28 days annual leave

Location: Windsor, GB

Posted Date: 1/29/2025