1st Line IT Support

IT Service Desk Analyst (1st Line Support) – Bristol Kickstart your IT career with Sharp IT Services Are you enthusiastic about technology and passionate about delivering outstanding client support? If you’re a recent IT graduate, IT Apprentice, or have completed an IT Bootcamp with some hands on helpdesk experience we want to hear from you This is a fantastic opportunity to join a dynamic team and grow your IT skills. Based three days a week at our office in Bristol and working two days remotely, you’ll gain hands-on experience, develop valuable technical skills, and contribute to exceptional customer experiences. Why Join Us? A supportive, growth-focused environment to launch your IT career. Hands-on experience working with diverse technologies and real-world challenges. Mentorship and professional development opportunities to fuel your progression. Key Responsibilities: Resolve client support tickets with a proactive, solutions-focused approach. Maintain clear, timely communication with clients to provide updates and guidance. Consistently meet performance targets to ensure outstanding service delivery. Develop your technical expertise by engaging with cutting-edge tools and systems. Organize and prioritize daily tasks to exceed client expectations. Represent Sharp IT Services with professionalism and positivity. What We’re Looking For: A friendly, enthusiastic, and professional demeanor. A keen interest in developing your IT skills and staying up to date with industry trends. Excellent verbal and written communication skills. Basic understanding of: Microsoft Server, Desktop OS, Microsoft 365, and Azure. Networking fundamentals and virtualization. Backup solutions, antivirus systems, and remote monitoring tools. What You’ll Gain: A strong foundation in IT service management. Experience working in a fast-paced, client-centered environment. Opportunities for ongoing training and career advancement. Ready to Grow with Us? If you’re motivated to provide first-class IT support and build a rewarding career, apply today and take your first step towards becoming an IT professional with Sharp IT Services

Location: Bristol, GB

Posted Date: 1/30/2025