Operations Manager - Structured Coaching (Housing)

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Location : Based in Crisis Skylight London, 50 Commercial Street, E1 6LT. Some working from home is an option however onsite presence is a key requirement of this role – with a minimum of 4 days per week at the London Skylight. About the role If there ever was a good time to join a new organisation, it would be now, as we embark on our new 10-year strategy for ending homelessness. This is an exceptional opportunity to leverage your skills, experience, and knowledge to lead a team of experienced lead workers (coaches) that have positive impact on the lives of individuals who are experiencing homelessness in combination with increasingly complex needs. The Structured Coaching team, work within a Lead Worker model, collaboratively working with members to create pathways out of homelessness, empowering members to achieve their goals and equipping them with the skills, knowledge, and confidence to continue this beyond their time with Crisis. You will lead a team of 6 experienced Lead Workers to continue to drive the outcomes our members deserve. The team have consistently hit outcomes for the past few years, and we want to drive that further forward through our new strategic goals impacting our members and the communities around us. As Operations Manager, you will be part of the Crisis Skylight London management team, empowering and enabling staff to constructively contribute to, develop and achieve the aims and objectives of the service. You will also identify and develop opportunities for effective operational partnerships, so that our members have strong pathways to the community-based specialist services and support they need as part of their journey out of homelessness. We will be Bold, Impactful, Collaborative and Equitable in our approach, building on a set of positive behaviours and a culture that will help us to secure the right policies, deliver breakthrough services and build a community, helping to end homelessness across Great Britain. Staff, members, and volunteers acting together to be positive, ambitious, and guided by the impact we seek to have. About you You will have a real passion to support, lead and manage a team of staff working with our members on a day-to-day basis. Its not easy but when we get it right its highly rewarding. You will have experience of setting up and managing operational partnerships, which compliments the work that we do to provide sustainable pathways put of homelessness for our members because we cannot achieve our goals alone. You will have experience of balancing staff support, development, and wellbeing alongside our operational KPI’s and ensuring that all our services are member focussed. With a key eye for detail, you will have experience of managing a high-quality service, using a mix of data and evidence based best practice to improve and develop our service offer. You will enjoy the challenge of working to solve the systemic problems our members and staff facing in ending homelessness. Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage. Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. Pension scheme with an employer contribution of 8.5% 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. Enhanced maternity, paternity, shared parental, and adoption pay. Flexible working around the core hours 10am-4pm Wellbeing Leave to be used flexibly And more (Full list of benefits available on website) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Sunday 23 February 2025 at 23:55 Interview process: Competency based questions and presentation. Interview date and location: Wednesday 5 March 2025 at in person Crisis Skylight London, 50 Commercial Street, E1 6LT Can I use Artificial Intelligence (AI) technology for my application? We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too. Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. Registered Charity Numbers: E&W1082947, SC040094

Location: Whitechapel, GB

Posted Date: 1/30/2025