Medical Receptionist

Job summary We are looking for a flexible, confident and empathetic person to join our friendly and dedicated Reception Team. This is a part time position for a Medical Receptionist. Experience is desirable but not essential as full training will be provided. Main duties of the job Main aspect of the role is to be the first point of contact for patients, secondary care and outside agencies. You will need a positive attitude and excellent communication skills. You will be required to provide admin support to our Clinicians by processing various tasks including prescriptions and follow up appointments whilst adhering to Practice policies and maintaining confidentiality at all times. About us We are a small practice based in North Ormseby, we have 3 GPs, 1 Nurse Practitioner, 1 Practice Nurse and 2 Health Care Assistants supported by our dedicated Reception / Admin Team. We take pride in offering an excellent service to our patients whilst supporting each other. We take pride in providing training and developing our staff to reach their full potential, encouraging progression. Job description Job responsibilities JobSummary: To provide general assistance tothe practice team and project a positive and friendly image to both patientsand other visitors, in person or via the telephone. To ensure all reception duties are undertaken efficiently andpromptly. JobResponsibilities: To have a knowledge and understanding of Practicepolicies and procedures. To work in accordance to written protocols surroundingthe reception team. Filing post in medical records Photocopying as requested Dealing with patients and visitors both face-to-faceand via the telephone To be able to cover all receptions positions asnecessary Handling completed repeat prescriptions and processingrequests where required Processing appointments requests for patients bytelephone and in person Deal with home visit requests Summarising Scanning and coding of letters Job description Job responsibilities JobSummary: To provide general assistance tothe practice team and project a positive and friendly image to both patientsand other visitors, in person or via the telephone. To ensure all reception duties are undertaken efficiently andpromptly. JobResponsibilities: To have a knowledge and understanding of Practicepolicies and procedures. To work in accordance to written protocols surroundingthe reception team. Filing post in medical records Photocopying as requested Dealing with patients and visitors both face-to-faceand via the telephone To be able to cover all receptions positions asnecessary Handling completed repeat prescriptions and processingrequests where required Processing appointments requests for patients bytelephone and in person Deal with home visit requests Summarising Scanning and coding of letters Person Specification Knowledge and skills Essential Excellent communication skills, written and spoken. Ability to use IT systems and windows. Basic knowledge of general protocols and policies relating to reception and admin duties. Desirable Ability to use medical IT systems E.g. System1 Qualifications Essential GCSE Grades x 5 A-C Desirable To have or to be working towards NVQ Level 2 or 3 in Business Administration and/or Customer Service Experience Essential Previous reception experience. Experience with customer services and dealing with public and/or patients. Desirable Previous experience of working in a GP surgery. Qualities and Attributes Essential Show enthusiasm to developing personal skills An understanding, acceptance and adherence to the need for strict confidentiality Determine own workload priorities Clean, tidy appearance Excellent time management skills Ability to work as part of a team Able to use own initiative Ability to work under pressure Flexibility of working hours Person Specification Knowledge and skills Essential Excellent communication skills, written and spoken. Ability to use IT systems and windows. Basic knowledge of general protocols and policies relating to reception and admin duties. Desirable Ability to use medical IT systems E.g. System1 Qualifications Essential GCSE Grades x 5 A-C Desirable To have or to be working towards NVQ Level 2 or 3 in Business Administration and/or Customer Service Experience Essential Previous reception experience. Experience with customer services and dealing with public and/or patients. Desirable Previous experience of working in a GP surgery. Qualities and Attributes Essential Show enthusiasm to developing personal skills An understanding, acceptance and adherence to the need for strict confidentiality Determine own workload priorities Clean, tidy appearance Excellent time management skills Ability to work as part of a team Able to use own initiative Ability to work under pressure Flexibility of working hours Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Westbourne Medical Centre Address 7 Trinity Mews North Ormesby Middlesbrough Cleveland TS3 6AL Employer's website

Location: Middlesbrough, GB

Posted Date: 2/5/2025