Cleaning Supervisor

The Post Reporting to the Cleaning Services Manager, the role holder will be part of the front line, operational team and will be required to regularly interact and communicate with a diverse range of customers providing excellence in customer service. The role holder is responsible for maintaining a clean and safe environment and organising a team of cleaners to deliver a high standard of cleaning services for all customers. The role holder will be required to monitor the performance of cleaning staff; ensuring required standards are achieved and maintained to a high level. The role holder will be expected to work across all buildings and all aspects of the business. The role holder must have experience of supervising, leading, motivating and developing large groups of staff, from diverse backgrounds. A proactive approach is essential as are excellent communication, organisational and interpersonal skills. A uniform will be provided and role holders are expected to have a high standard of personal appearance. Hours of work are Monday to Sunday on a 5 over 7 shift pattern to meet the demands of the business. Typical working day is 8am to 4pm. Cleaning Supervisors are required to supervise and participate in activities relating to student arrival and departure weekends as well as Open and Applicant Days and Graduation. Dates will be advised in advance. Description of Duties To liaise daily with departmental Managers to understand requirements, concerns, faults, complaints and feedback issues To allocate staff and resources as required to fulfil cleaning requirements in line with agreed cleaning schedules To undertake inspections to check the performance of cleaning staff and to ensure that work is completed to the correct standard To be aware of industry standard cleaning practices and to ensure best practice is implemented To identify, participate and deliver training and development needs of all cleaning staff to ensure high operational and safety standards are maintained To manage cleaning staff performance in line with University guidelines, taking appropriate action when required To maintain electronic records for activities within the teams, e.g., annual leave, training and other legislative requirements To regularly review and maintain stocks of cleaning materials, consumables and other relevant items within the cluster and ordering of such items. Reporting concerns where appropriate Monitor provision of summer stock items, reporting misuse, damage or other concerns to the Cleaning Services Manager To undertake and regularly review risk assessments in relation to cleaning tasks and activities To report incidents in accordance with specified procedures To ensure a high level of customer service excellence is provided by all cleaners To ensure all cleaning staff work safely at all times To be proactive in providing a friendly, polite, efficient and professional customer service when welcoming and responding to enquiries from customers Any other duties as defined by accommodation services management Essential Criteria Educated to Standard Grade Level or able to demonstrate a comparable level of ability, e.g. through relevant experience Extensive experience of working in a supervisory role Computer literate, (core Microsoft office packages) Knowledge of Health and Safety in a cleaning environment Physically fit to fulfil the requirements of the job Full driving licence Ability to motivate staff Desirable Criteria Experience of using an Accommodation Management System or other relevant booking systems (e.g. Roomservice/KX) Willingness to attend and participate in relevant training to ensure that high operational and safety standards are maintained at all times Responsiveness to satisfying the proper demands of customers and colleagues; to exercise good inter-personal skills; to use good judgement Experience of working in a residential environment, e.g. hotel or student accommodation Familiarity with an accommodation booking system Additional Information Full time Open ended The closing date for applications is midnight on Tuesday 18 February 2025. Interviews are expected to take place on Wednesday 05 March 2025. There is an expectation that work will be undertaken in the UK. This role will require a Basic Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process. This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK. The University has implemented the pay uplift for 2024/25 as confirmed by the Universities and Colleges Employers Association (UCEA). This is being implemented in two stages - the first stage was effective from the 1 August 2024 and is reflected in the advertised salary, the second stage is effective from 1 March 2025 therefore salaries will increase in accordance with agreed rates. The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity. For a full description of duties and essential/desirable criteria please click the apply button, which will take you directly to the University Website.

Location: Stirling, GB

Posted Date: 2/5/2025