Customer Support Consultant

Duties: Answering client queries received via phone, email or chat Providing excellent client services Being aware of the clients issues and providing solutions Maintain marketplace reputation Referring queries to other team members if you dont know how to handle the query Asking in depth questions to establish the cause of the client issues and how to resolve, assist with training or escalating the matter Follow agreed checklist and process steps to ensure complete resolution of client issues Referring to our internal knowledge base and client tutorials as guides for actions Escalating issues to the correct team to ensure optimal use of service product and helping client to succeed Following up and keeping the client updated on progress if the issues werent immediately resolved Looking for recurring patterns or problems and quickly escalating them Conducting daily monitoring checks and follow ups on client services as needed Helping with afterhours phone and chat on a rotational basis Monitoring and updating emails Requirements: Grade 12 Experience with software support / tech support Computer literate Hospitality experience will be an advantage Excellent client service skills High standard of verbal & written communication skills Able to prioritize and multitask Great team player

Location: Claremont, ZA

Posted Date: 2/16/2025