IT Apprenticeship

Creative Networks, established in 2005, is a leading provider of Managed IT Services, specializing in enhancing business efficiency across industries such as automotive, professional services, and manufacturing. With a strong focus on innovation and technological advancements, the company is dedicated to delivering cutting-edge IT solutions. As part of its commitment to developing new talent, Creative Networks is offering an IT Apprentice position within its dynamic team. This role provides a valuable opportunity for individuals to gain hands-on experience in various aspects of IT support and services, contributing to impactful projects that drive business success. In this role, youll work towards your Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships Typical Daily Duties: Provide 1st Line IT Support: Handle service desk calls, emails, and portal tickets with efficiency and professionalism. Monitor Network & Server Infrastructure: Ensure optimal performance and swiftly respond to system failures. Remote support: Deliver exceptional IT support remotely, addressing technical issues and providing solutions. Troubleshooting and Resolution: Diagnose and resolve customer technical faults, driving timely and effective fault resolution. Client Service Management: Build and maintain strong relationships with clients, offering a range of help desk support and client service management. Hardware and Software Configuration: Install, configure, and maintain hardware and software systems. Logging and Escalation: Accurately log tickets and escalate requests as needed, ensuring prompt and effective service. Password Resets: Assist users and clients with password resets and other routine tasks. Desired Skills, Qualities, and Experience: Highly disciplined and a self-starter with goal-oriented enthusiasm. Excellent communication skills to quickly grasp ideas and concepts. Ability to thrive in a high-pressure environment, meeting daily, weekly, and monthly targets. Resilient, dedicated, and confident in building relationships with business customers. Adaptability in using a range of tools and technologies. Receptive to feedback and coaching for continuous skill development. Minimum Grade 5/C in English and Grade 4/C in Maths. Salary, Hours & Benefits: £14,500 to 16,000 per annum Monday to Friday, 40 hours per week Training and development opportunities to enhance your skills and career growth. Friendly and collaborative culture with a casual dress policy. Breakout facilities with a pool table and an American Diner for relaxation and team bonding. Your Training with Us: Embark on an exciting journey with our expert training team, gaining the skills, qualifications, and hands-on experience needed to excel in IT support. Next Steps: To apply, please submit your CV. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further. Eligibility Criteria: You must have the right to work in the UK and valid residency status to apply for this apprenticeship. Take the first step towards a rewarding career in IT support and apply now ADZN1_UKTJ

Location: Rochdale, GB

Posted Date: 2/23/2025