Client Services Administrator

Client Services Administrator Cheltenham £25,500 9.30am-5.30pm Hybrid option when established Roles and Responsibilities Customer Service: Able to develop solutions to ensure an exceptional service is provided at all times. Consistently and appropriately update service users on progress and status of tasks where appropriate Support the Compliance & Risk Team with the completion of client due diligence, conflict checking and the Anti Money Laundering processes Create new files and maintain and update existing files Deal with internal and external postal deliveries and arrange couriers services as necessary Working effectively on the system to log and record documents Undertake all file closing procedures including the processing of archiving and retrieval Complete searches at the request of senior management Photocopying, printing, scanning, binding, and filing tasks Supporting the Finance team by ensuring receipts, cheques and bills are correctly loaded onto the system Group Specific Tasks: Depending on which group you are working in, there will be some additional tasks specific to that group which may include: Producing document packs to be used by the groups Producing court bundles Keeping client specific records updated where necessary Preparing files for costs assessments Undertaking basic Land Registry searches Checking Companies House for company registration numbers, addresses, director details etc Updating the group intranet pages Person specification A minimum of 6 months administration experience GCSEs graded A to C to include maths and English (or equivalent level of qualification) • Solid customer service experience and good work ethic Competencies Excellent verbal and written communication Good communication skills Proactive Team Player Organised with excellent attention to detail Good interpersonal details with the ability to adapt style and approach Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven’t received a response within 5 working days, please understand that your application has not been successful on this occasion

Location: Cheltenham Trade Park, GB

Posted Date: 2/23/2025