Customer Service Intern

We are currently recruiting for a Customer Service Apprentice to join our team on a full-time basis in Bristol. During this 15 month apprenticeship you will gain experience, develop skills and contribute to various customer focused teams. This role is full time and office based. The Apprenticeship will involve working with: You will start your apprenticeship within the Vehicle Licensing and Documentation team – Here You will learn all about the licensing of all vehicles including the registration, taxation, and administration processes a long side the end of contract dispatch process. This role is a very manual role. Application Support Team – You will learn about supporting the application process and managing the return of the cars at end of contract. This is where you will be introduced to calls. You will spend 3 to 4 months with each team to understand how they positively impact the customers and dealerships journey. The teams support the business Monday- Friday from 8.00-5pm. During this stage of the Apprenticeship, you will: Make and receive telephone calls (Training for outbound and inbound calls will be given). Manage the vehicle documentation process pre and post agreement. Processing the Manual dispatch within vehicle documentation team. Manage customers vehicles who have not returned their vehicle on time. Manage the correction of customer agreements. Once you have worked with these two areas, you will move into our Application Experience Team working 9am-5pm. Forming part of our Customer Services Department, you will be responsible for supporting the application process for both car dealerships and Scheme customers. Ultimately, you will ensure where possible that you deliver an excellent end to end service to your customers; the Scheme users. During this time, you will: Take calls from Customers and Dealerships. Guide first time customers through the application process or renew existing customers back onto the scheme. Learn to provide excellent Customer Service. Receive 1 to 1 coaching each month to support your development. You will develop key skills both personally and professionally through this Apprenticeship to give you the opportunity to thrive in a Customer Service role. These teams manage the pre and post administration of the scheme. We do this by managing multiple processes at high volume and use several different communication methods to ensure our customers receive the best service. Along side this apprenticeship you will be enrolled with SGS college and be supported with 20% of the job learning. Recruitment Process Application and CV As part of your application, you will answer four questions specific to the apprenticeship role. If you apply through the Disability Confident scheme and meet the minimum criteria, your application will be progressed to the video assessment stage. Video Assessment You will answer questions via video response. For each question, you will have thinking time and response time. Additional resources will be provided to you before you begin to support you through this stage. Assessment Centre If you progress to the next stage, you will be invited to an assessment centre. This is an opportunity for us to get to know you better and for you to learn more about us. At the Assessment Centre, you will: - Attend our Bristol office and meet the team. - Participate in an interview. - Complete task activities. Offer If you are successful, we will make you an offer to join our team. The start date for the apprenticeship is in September, but we can accommodate an earlier start date depending on your availability. About You Minimum Criteria Maths and English GCSE at Level 4 or above (or equivalent) Either A Levels/BTEC or experience working with customers Basic computer skills

Location: Bristol, GB

Posted Date: 2/24/2025