Sales Support Customer Service

Our client is looking for an experienced Sales Support Assistant to join the team. Mon-Fri, 8am-5pm Up to £28K (Depending on experience) with a profit sharing bonus after three months. Responsibilities/Duties: General processing of orders, quotations, account setups and order entry. Responding to customer enquiries and resolving queries via email, phone, live chat and other methods within agreed timeframes. Making outbound account care calls to existing customers to offer alternative products etc. Monitoring back orders and communicating lead times to customers. Managing estimated delivery dates and customer expectations. Processing of orders via WEB, setting up and managing ordering portal, and encouraging as many customers as possible to order via this method. Secondary methods for order processing are via e-mail/verbal. Raising returns and collections. Releasing orders to warehouse in a timely manner. Logo setups. Ensuring internal KPIs are met. Any other duties as required by your Line Manager. Skills/Attritube Required: Strong organisational skills, disciplined approach, accuracy and attention to detail. Ability to work under pressure, follow tasks through to completion, team player but able to use and work on own initiative. Must be computer literate. Ability to get on well with colleagues and customers. Effective communication skills - verbal, written and listening. Desire too offer service excellence to both internal and external customers. Positive attitude Education: Minimum 5 GCSE grades A-D Benefits: 20 days holiday, plus bank holidays, rising to 25 on a loyalty scheme

Location: Delapre, GB

Posted Date: 2/26/2025