Communications & Marketing Officer

Summary People who work for the National Trust are as varied as all the places we care for. That's why we look for staff from all backgrounds, with a variety of skills and abilities, to help the Trust’s cause. As a Communications and Marketing Officer for Packwood House, you'll be responsible for letting people know about the place, and how they can visit. What it's like to work here Based at Packwood House, you’ll support the marketing and communications across four properties, Coughton Court, Baddesley Clinton, Charterhouse and Packwood House but your main focus will be Charterhouse, although you may work at another site for meetings or to gather content. Each site consists of a historic house, formal gardens, and large open parkland, but each one is unique in its visit and offer. You'll join a community of people who love what they do, care about people and places and share the stories they hold. Our team are central to creating a brilliant visitor experience and we need you to add engaging and diverse marketing and communications to take it to the next level. What you'll be doing We have an annual plan covering communications and marketing, and your role from will be to achieve what’s on that plan. We have some ambitious targets that you’ll be aiming at, including reaching new and diverse audiences, so there’s room for creativity and fresh ideas. This will include defining advertising activities and creating promotional materials and updates (across all media platforms, including social media and web pages), writing and distributing press releases, crafting new content and representing us on location filming and broadcast media when you need to. You’ll also be taking the lead on the marketing and communications for a major roof project at Coughton Court. We're looking for someone who can help us reach larger and more diverse audiences for our places and our digital content. You'll work as part of a team to make sure that we're sharing the best stories we can, working closely with key property leads and consultancy. Spreading the word about places to visit in the great outdoors, and raising awareness of our conservation work is key to what we're about. You'll supervise 2-3 volunteers at different properties and you’ll also support where required with daily operations to assist in welcoming visitors to our properties. You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role. Who we're looking for We'd love to hear from you if you’re: familiar and confident with various marketing techniques, including digital and social media experienced in writing and speaking clearly someone who puts people first, and understands why great customer service matters skilled in working with IT (including Microsoft Office) good at solving problems, and able to work on your own initiative good digital and social media skills well organised and able to manage multiple priorities and varying pressures to meet measurable targets and deadlines experience with supervising and motivating volunteers The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. •Substantial pension scheme of up to 10% basic salary •Free entry to National Trust places for you, a guest and your children (under 18) •Rental deposit loan scheme •Season ticket loan •EV car lease scheme •Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts •Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. •Flexible working whenever possible •Employee assistance programme •Free parking at most Trust places Click here to find out more about the benefits we offer to support you.

Location: Solihull, GB

Posted Date: 3/12/2025