Volunteering & Community Officer

Summary We're looking for you to join our team at the Cheshire and Wirral portfolio. If you have experience in supporting volunteers and community engagement, then we'd like to hear from you. With a team of over 250 volunteers, this role is all about connecting with people.? Your role may involve volunteer line management, with the expectation of occasional weekend working and some duty management. You'll work 9am-5pm two days between Wednesday-Friday to match the opening days and times of Little Moreton and Hare Hill. We may be able to offer some flexibility around this. Please contact .uk with any enquiries. The advertised salary for this role will be in effect from 1st April. What it's like to work here Spread out across the portfolio, we're a friendly team of around 100 staff and 300 volunteers all working together to keep these amazing places running. As part of the Experience team, you'll be managed by the Experience and Visitor Programming Manager and will work in that team alongside a Visitor Experience Officer, Welcome Manager and their teams. You'll have contact with all departments, supporting volunteer managers in every department across the portfolio. The Cheshire & Wirral portfolio is made up of the iconic Little Moreton Hall, the tranquil garden of Hare Hill, the magical woodland of Alderley Edge, the heathland of Thurstaston Common, and plenty of beautiful ‘pockets’ of Cheshire countryside- including a number of hills. The portfolio requires the team to balance their time well, prioritising the peak seasons for visitors to all our places. Working across these different sites means no two days are the same. We have a mix of long standing and new team members, all committed to delivering excellence. What you'll be doing As Volunteering & Community Officer you'll be based at Little Moreton Hall, with some travel to Hare Hill and Alderley Edge, while supporting colleagues in Cheshire West and the Wirral remotely. You’ll champion a positive, flexible and inclusive environment for existing and future volunteers, communities, and partners. Working across all departments you’ll help to develop a plan for volunteering and communities, looking at new ways of working and deepening relationships with existing and new audiences. As part of the duty management rota, you'll be responsible on the day for the smooth running of the property during opening hours, acting as the main contact point for staff, volunteers, and customers in case of emergency, enquiry or complaint. Who we're looking for We'd love to hear from you if you’re: enthusiastic and knowledgeable about the benefits of volunteering someone who loves working with volunteers, and who understands the legal differences between staff and volunteers good at talking to, and getting on with, all kinds of people from all backgrounds, and you understand why great customer service matters flexible and collaborative, a team player who’s happy to lead on and work with other people’s agendas towards a shared goal well-organised, with good attention to detail experienced in volunteering principles and practice comfortable with IT skills (Microsoft Office), and managing budgets The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. •Substantial pension scheme of up to 10% basic salary •Free entry to National Trust places for you, a guest and your children (under 18) •Rental deposit loan scheme •Season ticket loan •EV car lease scheme •Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts •Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. •Flexible working whenever possible •Employee assistance programme •Free parking at most Trust places Click here to find out more about the benefits we offer to support you.

Location: Congleton, GB

Posted Date: 3/12/2025