Technical Processing Team Leader

Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. The Role As a Premium Processing Team Leader, you will oversee a team of Technicians dedicated to specific product lines. While this is not a line management role, you will supervise operational tasks, ensure exceptional service delivery, and act as the primary point of contact for team queries. We value teamwork, efficiency, and excellence in everything we do. Key Responsibilities Technical Support Coordination: Lead and coordinate technical support within the team, ensuring seamless workflow and adherence to company standards. Project Leadership: Manage assigned projects and contribute to team initiatives, driving continuous improvement. Document Processing: Assist in the creation and processing of client and broking documents, including slips, quotes, and endorsements, ensuring accuracy and compliance. Record Maintenance: Maintain meticulous records and ensure compliance with regulatory and legal requirements. Quality Assurance: Monitor team output to uphold service and quality standards, implementing corrective actions as needed. Broking Support: Provide technical assistance to the broking team, facilitating smooth operations. Escalation Point: Act as a point of escalation for team queries and urgent issues, resolving them promptly. Training and Mentorship: Train and mentor junior team members, fostering their professional growth. Relationship Building: Develop and maintain strong relationships with business units and clients, enhancing collaboration. Compliance: Ensure strict adherence to internal policies and regulatory obligations. Who We're Looking For Industry Experience: Proven experience in a similar role within the insurance sector. Technical Expertise: In-depth knowledge of insurance processes and procedures. Attention to Detail: Exceptional attention to detail and ability to produce accurate documentation. Interpersonal Skills: Strong interpersonal and prioritization skills, with the ability to communicate effectively with stakeholders. Proactive Attitude: Proactive, motivated, and capable of driving team performance. Training Experience: Experience in training or mentoring team members. Professional Development: Willingness to work towards professional qualifications. Qualifications Education: GCSEs (or equivalent) including English and Maths; A-Levels (Grade A-C) or equivalent. Professional Qualifications: Progression towards professional qualifications is desirable but not essential. We believe in supporting our teams and helping them develop their skills to succeed. What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives. Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us: · Our successes have all come from someone brave enough to try something new · We support each other, in the small everyday moments and the bigger challenges · We are determined to make a positive difference, at work and beyond We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Our sustainability promise We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

Location: Milton Keynes, GB

Posted Date: 3/14/2025