Senior Operational Manager (Advice)

The Age UK Nottingham and Nottinghamshire Advice team provides welfare benefits advice tailored to the needs of older and vulnerable people in Nottingham and Nottinghamshire. With a small team of paid staff, the service works extensively with volunteers to provide services including office appointments, telephone sessions and home visits across Nottingham and Nottinghamshire. The key purpose of this role is to be responsible for the operational effectiveness of the Advice service, ensuring that high-quality, appropriate, and effective services are delivered in line with the needs of older and vulnerable people in Nottingham and Nottinghamshire. You will be responsible for meeting service outcomes and targets, ensuring quality standards are met and monitoring and reporting key performance indicators. Experience of managing an advice service, or similar, is essential. You will have experience in an advisory role and in-depth knowledge of the benefits system. The role requires excellent organisational skills and the ability to lead and motivate a hybrid team. As an employee of Age UK Nottingham & Nottinghamshire, you will be eligible for our attractive package, which includes 24 days’ annual leave (pro rata), public holidays, flexible working and a 4% employer contribution pension (in line with auto-enrolment rules). You will also have access to a Blue Light Card, BUPA Employee Assistance Programme and a range of retail, travel and lifestyle employee discounts. For full details and to download an application pack, please visit our website via the Apply button. Closing date: 12pm on Monday 7th April 2025. The vacancy may close early if a high volume of applications is received. Age UK Notts promotes equality and diversity. Registered Charity Number: 1067881.

Location: Nottingham, GB

Posted Date: 3/15/2025