SI2 Technologies - Senior Windows Engineer - ITSM Tools

Position : Windows Engineer L3. Location : Ahmedabad & Vadodara. Qualifications : B.Tech/B.Computers/IT, Graduation/PG in Computers/IT. Certifications : MCSE, VCA/VCP, ITIL. Experience : 9 Years. Location : Vadodara. Skills : - Windows Administration preferably on Windows Server, VMware, Citrix Xen, Nutanix. - Knowledge of monitoring & Management tools like logic Monitor, vCentre, SolarWinds etc. - Advance windows OS installation, configuration and troubleshooting. - Good knowledge of OS performance fine-tuning. - Patch management. - Worked on DNS, DHCP and active directory. - Awareness of storage and multipathing. - Advance Microsoft cluster configuration and troubleshooting. - Virtualization configuration, troubleshooting of day to day issues and performance fine-tuning. - Knowledge of VDI environment. - Knowledge of Citrix Xen Center. - worked on native backup tools and commercial backup software. - Advance IIS administration/trouble shooting and fine-tuning of service. - Worked on hardware from different vendors. - Hardware raid configuration and troubleshooting. - Cross platform awareness. - Good Knowledge of MSSQL and troubleshooting between OS and database. - NOC & Datacenter experience. - Working Knowledge of ITSM tools like Service Now (Preferred). Roles & Responsibilities : - Carry out the advance level of troubleshooting on Windows Server OS. - Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined. - Technically update the tickets in ticketing system for all the issues handled / worked upon. - Work on Change requests and take them towards closure as per defined timelines. - Following up with Vendors hardware & software whenever required & resolve issues by minimizing downtimes. - Performance analysis of data using monitoring Tool. - Carry out OS, application and firmware upgrades as and when required. - Carry out patch update activity for infrastructure as well as customer servers. - Timely execution of SIP related task allocated by Team lead. - Implementation of solutions as per Scope defined. - Identify performance bottle neck and mitigate them. - Work towards automation of day to day tasks. - Follow the approval process for patch management, OS and firmware upgrade. - Troubleshoot VDI issues. - Manage and troubleshoot Virtualization Platforms. - Escalation to L3, Managers in timely manner. - Adhere to shift timings and shift handover process. - Timely update/Quality update of tickets in the ticketing tool. - Should have knowledge and understanding of customer problems and works towards their resolution in timely and efficient manner for improving customer experience. - Should work towards enhancement of his skill set on a continual basis. - Coordinate with Onsite team for updates/KT/Documentations. (ref:hirist.tech)

Location: ahmedabad, IN

Posted Date: 3/26/2025