Assistant Director of Rooms

Assistant Director of Rooms page is loaded Assistant Director of Rooms Apply locations Naples time type Full time posted on Posted Yesterday job requisition id REQ10342008 About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found. About the role: This role will not be onboarded until June 30th 2025 The Assistant Director of Rooms oversees the Front Desk, Housekeeping, Concierge, and Guest Services teams, driving exceptional guest experiences and ensuring smooth operations across these key departments. What you will do: Be a part of the pre-opening team Act as the senior manager in the above areas when the Department Head is not available and assume responsibility as Director of Rooms in their absence. Ensure that standards are met, guests and employees are satisfied, and problems are promptly resolved. Work closely with Sales and Reservations to enhance the Resort occupancy levels and rates. Ensure clear communication and follow-up on guest and employee requests, special needs, and hotel initiatives. Interview, train, evaluate, and discipline staff as needed. Monitor staff schedules and activities across the Rooms Division, ensuring standards are met and guest needs are fulfilled. Conduct regular inspections. Resolve guest complaints with professionalism, handling issues in person, by phone, or in writing, and accommodating special requests when possible. Assist guests with inquiries about hotel services, events, directions, and more, ensuring timely and accurate responses in person and by phone. Manage financial performance, controlling labor and supply costs. Support the Director of Rooms in the Annual Budget process. Ensure the safety, security, and satisfaction of guests and employees when senior managers are unavailable. What you bring: Pre-opening experience, project, and stakeholder management. 3-5 years’ experience in a luxury environment, with a diversity of Operational Rooms Division management positions. College degree preferably in hotel/restaurant management, or equivalent experience. Excellent personal presentation and interpersonal skills. Working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Ability to read, write, and speak English. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays. What we are offering you: Four Seasons believes in offering the best to the best when it comes to employee benefits Here is what we are offering you: Lucrative salary Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days Time off plans starting on the day of hire An opportunity to be a part of a cohesive team in an inclusive work environment Complimentary and discounted hotel stays around the world Wellbeing and mental health initiatives and focused company Embracement and promotion of diversity in our workplace Complimentary employee meals and beverages Tuition reimbursement Learn more about what it is like to work at Four Seasons - visit us: https://www.fourseasons.com/careers/ https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.facebook.com/FourSeasonsJobs https://twitter.com/FourSeasonsJobs Visa Requirements US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done. J-18808-Ljbffr

Location: provincia-di-napoli, IT

Posted Date: 4/4/2025