IDfy - Senior Support Engineer - Cloud Platform

About IDfy. IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners. Only IDfy combines enterprise-grade technology with business understanding and has the widest breadth of offerings in the industry. With more than 12 years of experience and 2 million verifications per day, we are pioneers in this industry. Our clients include HDFC Bank, Induslnd Bank, Zomato, Amazon, PhonePe, Paytm, HUL and many others. We have successfully raised $27M from Elev8 Venture Partners, KB Investments & Tenacity Ventures. We work fully onsite on all days of the week (Mon-Fri) from our office in Marol Naka Andheri east, Mumbai. We are the perfect match if you : Are a graduate with a minimum of 3-5 years of technical product support experience with following skills : - Clear logical thinking and good communication skills. - We believe in individuals who are high on ownership and like to operate with minimum management. - An ability to "understand" data and analyze logs to help investigate production issues and incidents. - Hands On experience of Cloud Platforms (GCP/AWS). - Hands On experience of logs monitoring tool (Kibana, Stackdriver,.CloudWatch). - Experience creating Dashboards & Alerts with tools like Metabase, Grafana, Prometheus. - Experience in writing SQL is plus. - Knowledge of Scripting language like Elixir/Python is a plus. - Here's what your day would look like. - Defining monitoring events for IDfy's services and setting up the corresponding alerts. - Responding to alerts, with triaging, investigating and resolving resolution of issues. - Learning about various IDfy applications and understanding the events emitted. - Creating analytical dashboards for service performance and usage monitoring. - Responding to incidents and customer tickets in a timely manner Occasionally running service recovery scripts. - Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis. (ref:hirist.tech)

Location: mumbai, IN

Posted Date: 4/9/2025