Cadence Design Systems - Global Operations Center Director

About the job : At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Designation : Global Operations Center (GOC) Director Grade : IT6 Location : India office sites. Experience : Should have at least 15 years of relevant experience. Overview : We are seeking a highly skilled and experienced Operations Manager to oversee our Global Operations Center based out of India. This center will be an umbrella organization overseeing Service Desk, Monitoring Operations, L2 (Windows & Unix) Operations, Network Operations Center (NOC), and Security Operations Center (SOC). This role is critical in ensuring the seamless operation, security, and efficiency of our IT services, providing top-notch support to Cadence employees worldwide, and safeguarding our technological : Leadership and Management : - Lead and manage the Global Operations Center, ensuring all teams - Service Desk, Monitoring Operations, L2 Operations, NOC, SOC and Change Management work cohesively and effectively. - Develop and implement strategies, policies, and procedures to enhance operational efficiency and service delivery. - Ensure the alignment of team objectives with the overall business goals and IT strategy. - Manage staffing, including recruitment, training, performance evaluations, and professional development. - Foster a culture of continuous improvement, innovation, and excellence. Service Desk Management : - Oversee the Service Desk team to ensure timely and effective resolution of user issues and requests. - Implement and monitor key performance indicators (KPIs) and service level agreements (SLAs) to maintain high service standards. - Ensure comprehensive documentation of incidents, requests, and resolutions. - Identify trends and areas for improvement within the Service Desk operations. Monitoring Operations : - Supervise the Monitoring Operations team to ensure continuous monitoring of systems, applications, and networks. - Ensure proactive identification and resolution of potential issues before they impact users. - Develop and maintain monitoring tools and processes to enhance visibility and control. L2 Operations (Windows & Unix) : - Lead the L2 Operations team, ensuring efficient support for Windows and Unix environments. - Coordinate with other IT teams to resolve complex technical issues and prevent recurrence. - Implement best practices for system administration, patch management, and security. Network Operations Center (NOC) : - Oversee the NOC team to ensure the availability and performance of network infrastructure. - Ensure prompt response to network incidents and coordination with relevant teams for resolution. - Implement and maintain network monitoring and management tools. Security Operations Center (SOC) : - Manage the SOC team to ensure the security of the organization's IT infrastructure. - Ensure monitoring and response to security incidents, vulnerabilities, and threats. - Work Closely with the CISO organization to Implement comprehensive round the clock monitoring and managing L1 support for security policies, procedures, and controls. Change Management : - Develop and implement change management processes to ensure efficient handling of IT changes. - Coordinate with stakeholders to assess the impact, risk, and benefits of proposed changes. - Ensure thorough documentation, testing, and communication of changes to minimize disruptions. - Monitor and review the effectiveness of change management activities and identify areas for improvement. Qualifications : - Bachelor's degree in Computer Science, Information Technology, or a related field. - Advanced degree preferred. - 15 years of experience in IT operations, with at least 5 years in a management or leadership role. - Strong knowledge and experience in Service Desk operations, monitoring, and IT infrastructure management. - Strong grasp of change management processes with established standards. - Knowledge of other frameworks such as COBIT (Control Objectives for Information and Related Technologies) can also be beneficial. - Proficiency in using change management software and tools, such as JIRA, ServiceNow, or BMC Remedy is crucial. - Proficiency in managing Windows and Unix systems, network infrastructure, and security operations. - Excellent leadership, communication, and interpersonal skills. - Proven ability to develop and implement strategies, policies, and procedures. - Strong problem-solving skills and ability to work under pressure. - Relevant certifications such as ITIL, PMP, CISSP, or similar are a plus (ref:hirist.tech)

Location: noida, IN

Posted Date: 4/11/2025