Digital Support Apprentice

About us: The Interactive Team is a well-established outsourced sales company with one mission: to revolutionize the sales industry by becoming the most professional, powerful, and proactive sales company in the UK. With over 80 years of combined experience in the sector, we bring a strong competitive edge to our operations. Overview: We are now looking to bring on an apprentice to support the operations team in assisting our partners and sales teams across the UK. You will be based in the Glasgow office but may be required to provide support across the wider business. We are looking for someone who enjoys working within a thriving team, who is dedicated and hard-working and wants to be part of a growing, thriving company. What you’ll be doing: In this role you will become an expert user in Salesforce, Excel and Sharepoint. You will have an advanced level of access to reconcile queries, generating reports and provide information requests. You will work collaboratively across teams being the first point of contact to support others in the organisation. You will become an expert in Leadbyte DMS CRM, building an understanding of its specific features, and how to use them for record keeping, finance requirements and supplier/ client support. You will become proficient in all the Microsoft Office and SharePoint. Using this suite, you will contribute to reporting for incoming client files, preparing relevant documentation, generating client specific reports and invoicing. You will become a super user in Salesforce over the duration of your apprenticeship, leading to an expert level of knowledge which you will be required to share with other end users across the organisation. Other duties can include acting as a branch liaison to support on events, general administrative duties and taking calls from colleagues/ suppliers to support with service requests. You will also develop a working knowledge of using Meta ads and google ads. What you need to succeed: Good understanding Microsoft Office Suite i.e. Word, PowerPoint, Outlook Good attention to detail An understanding of what excellent customer service looks like Strong communication skills Previous work experience providing customer service is required Salary: £17,000 per annum. Working hours: Monday to Friday, 9am – 5pm / 37.5hrs a week. Perks of the job: Company benefits with Perkbox Good central location Fun and upbeat working environment Hybrid working - one day work from home Future prospects: There is a Development opportunity to progress into a full time role upon completion of the apprenticeship. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW

Location: UK, GB

Posted Date: 4/11/2025