IT Technical Support

Job Description Job Description Our law firm client a national litigation boutique is seeking full-time IT Technical Support Specialist for their New York office. The function of the IT Tech Support is to address and resolve issues for all office personnel, including the deployment, administration, and/or support of technology systems essential to the day-to-day operations. This position is part of a team directed jointly by the IT Project Manager and the Director of IT. Responsibilities: Provide technical assistance with computer hardware and software Prepare and support remote trials “Road Show” equipment Assists with AV support in conference rooms to include light networking such as cabling and/ or patch panel Maintain and track inventory for base office Assist with software installations/troubleshooting Participate in on-call rotation with other members in IT Department Track customer issues and resolutions Some travel is required to support trials Qualifications: Previous experience in IT, customer service, or other related fields Law firm experience a plus. Travel required for trial support and/ or projects in other office locations. Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor Essential Knowledge/Skills and Abilities: College degree or equitant technical training Requires one to two years related experience Windows 10/11 and Office 365 certifications preferred Experience programming in VBA or other programming languages preferred A good understanding of Windows Operating system to include: Making changes to the Windows registry Device drivers TCP/IP Networking configuration User personalization Security Networking Ability to troubleshoot issues with mobile devices such as iPhones/iPads and Androids Experience troubleshooting local and network printing, e-mail, connectivity, remote access, and hardware issues Ability to log, assign, prioritize, and escalate issues as appropriate Experience managing uses in Active Directory preferred Strong end user communication skills Strong interpersonal skills Ability to work under strict deadlines Able to travel to remote offices as needed Able to work overtime when needed Must be able to lift/carry 25 lbs. Company Description We work with top law firms, associations and corporations to connect professionals to jobs they can't find anywhere else. The recruiters at Consiliio, LLC are vested in taking the time to get to know each candidate and finding the right match for each individual. Our extensive industry knowledge is a resource that we share with every candidate to help prepare for each step of the interview process and negotiate the best possible salary. In working with us, you are able to have direct access to hundreds of hiring decision makers in the country. Company Description We work with top law firms, associations and corporations to connect professionals to jobs they can't find anywhere else. The recruiters at Consiliio, LLC are vested in taking the time to get to know each candidate and finding the right match for each individual. Our extensive industry knowledge is a resource that we share with every candidate to help prepare for each step of the interview process and negotiate the best possible salary. In working with us, you are able to have direct access to hundreds of hiring decision makers in the country.

Location: New York City, NY, US

Posted Date: 4/15/2025