ICT CRM SPECIALIST

Italy Recruiting, Training, Employee and Labour Relations Manager Who we are Evoca Group is a world-leading producer of professional coffee and vending machines for out-of-home consumption, anchored in more than 90 years of coffee and vending heritage. Together, our broad portfolio of brands offers a complete range of products to bring great coffee and vending products to our 10,000 customers — serving consumers across hotels, restaurants, office buildings, public spaces, and more. We are looking for an ICT CRM and Web Specialist. The objective of the position is to manage and optimize the company's CRM systems and web platforms, ensuring their effectiveness in streamlining business processes and enhancing customer interactions. The role will be central in supporting process digitalization, improving user experience, and providing continuous technical assistance to ensure maximum efficiency and technological innovation. Your responsibilities will be: CRM Management: Customizing and maintaining HubSpot and Salesforce CRM to align with business needs, ensuring data accuracy and integrity. Social Media: Supporting the marketing team in implementing the digital multi-channel strategy. CMS Management: Defining and looking after the various instances used by the business in order to guarantee proper setup (Drupal, WordPress). Lead Management: Developing lead capture forms, implementing lead scoring, and designing automated nurturing workflows to engage prospects. Analytics and Reporting: Data modeling and generation of reporting on key CRM metrics. Enabling the tracking of campaign performance. User Training and Support: Delivering training sessions and support to users. Integration and Automation: Identifying integration opportunities for custom-related data platform and system, implementing automation to streamline customer-related processes. Data Security: Actively participating in the design and adoption of security best practices. To be successful in this role you’ll need to have: Bachelor's degree in ICT, Digital Marketing or related field. Proven experience (>3 years) working with CRM and CMS. Proficiency in configuring and customizing HubSpot and Salesforce workflows, fields, and automation. Experience with integration tools. Excellent analytical skills with the ability to interpret data and derive actionable insights. Strong communication and interpersonal skills. Full proficiency in the English language. Nice to have: Strong understanding of marketing and sales processes. Wide understanding of digital channel management. What we offer: Permanent full-time contract. Benefits: smart working (1 day/week), company canteen, competitive reward system. We are committed to guaranteeing equal employment opportunities. We believe in respect, trust, and empathy, in a work environment without discrimination. We select candidates regardless of ethnicity, gender, age, disability, socioeconomic background, or any other legally protected characteristic or conduct. During the entire recruiting and hiring process, the Company promotes the principles of equal opportunities, non-discrimination, and transparency. Seniority level Associate Employment type Full-time Job function Information Technology Industries Manufacturing J-18808-Ljbffr

Location: valbrembo, IT

Posted Date: 4/17/2025