Remote Optimisation Engineer

Remote Optimisation Engineer Location: Ashby-de-la-Zouch (Hybrid working possible) Salary: £34,000 – £37,000 33 days annual leave increasing to 28 days with length of service, Life Insurance, Private Medical Insurance , pension, option to buy/sell holidays more Shift Pattern: 4 x 12-hour shifts over an 8-day rolling rota About the Role My client is seeking a passionate and technically skilled Remote Optimisation Engineer to join their Remote Optimisation Centre (ROC) based in Ashby-de-la-Zouch. The ROC is a key driver in delivering real-time, measurable energy and carbon savings through ongoing monitoring and optimisation of client systems. In this role, you will be responsible for delivering first-class technical support, conducting remote diagnostics and Planned Preventative Maintenance (PPM), and supporting energy-saving initiatives across various sectors. This is an exciting opportunity to make a tangible impact on the decarbonisation journey of clients while working in a collaborative, innovation-led environment. Key Responsibilities Serve as the first point of contact for client support requests, managing helpdesk queries and ensuring timely resolution or escalation of issues. Carry out remote diagnostics and PPM activities including software backups, set point adjustments, and fault resolution via BMS systems. Generate detailed reports on service activities and findings. Conduct basic remote energy investigations using analytics tools (e.g., overheating, cooling inefficiencies, passing valves). Adjust HVAC, lighting, and refrigeration systems for improved operational efficiency using IQ Vision and other BMS tools. Support on-site engineers through remote assistance during fault investigation and resolution. Manage incidents through third-party portal processes and internal CAFM systems. Maintain accurate system and client data through regular administrative updates. Foster strong relationships with clients and internal teams through professional and timely communication. Contribute to service improvement initiatives by sharing knowledge and participating in ongoing training and development. Required Skills & Experience Solid understanding of HVAC and mechanical plant operations. Proficient in BMS programming and familiar with IQ Vision and other supervisory tools. Strong analytical and fault-finding skills. Awareness of energy performance targets and sustainability metrics. Excellent IT literacy and administrative capabilities. High level of attention to detail with a proactive, solutions-oriented approach. Strong communication and interpersonal skills – able to work effectively with colleagues, clients, and third-party providers. Resilient, adaptable, and comfortable in a fast-paced, evolving environment. Alignment with ethical standards and a passion for environmental and/or social impact. Desirable Attributes Experience in remote support roles or energy monitoring. Familiarity with CAFM systems. Understanding of decarbonisation principles and Net Zero targets. Commitment to continuous learning and professional development. Benefits 33 days annual leave (inclusive of bank holidays), increasing with length of service Option to buy/sell up to 3 days of holiday per year 5% matched contributory pension Life Insurance Private Medical Insurance Enhanced Family Leave Employee Assistance Programme & Online GP Service Cycle to Work & EV Car Scheme Annual Railcard Flu jab and eye test Professional development & sustainability allowance Two sustainable travel days annually One paid charity volunteer day per year One professional membership paid annually Employee referral reward scheme SER-IN

Location: Ashby-De-La-Zouch, GB

Posted Date: 4/17/2025