Customer Service Advisor

Location: Dundee, UK (On-site) | Salary: Competitive | Type: Permanent, Full Time  What You’ll Do: Engage with customers through email, social media messaging and calls, handling enquiries with professionalism and care. Take full ownership of each customer journey, from first contact to resolution, ensuring accurate and timely resolutions. Manage high volumes of communication while maintaining consistency and attention to detail. Accurately log customer interactions and outcomes using our CRM and ERP systems. Collaborate with colleagues throughout the business to achieve team goals. Contribute to wider Customer Experience projects and continuous improvement initiatives. Who We’re Looking For: Self-driven, motivated, and eager to learn in a fast-moving e-commerce environment. A clear and confident communicator with excellent written and verbal skills. A natural problem-solver who can think independently and take initiative. Highly organised and comfortable multitasking across systems. Commercially aware with a strong sense of ownership and planning ability. Previous experience in an e-commerce customer service role is preferred. Benefits of Being a Direct Soccer Team Member Competitive salary Workplace pension Opportunities for career progression 10% staff discount Free on-site car park Mentorship from Directors Training on industry tools Supportive team culture Monthly work events

Location: Dundee, GB

Posted Date: 4/17/2025