Team Leader: Customer Care, Bloemfontein

Are you a natural leader with strong people skills and a passion for customer care? Our client is looking for a Team Leader: Customer Care to join their team. They are seeking someone with a strong personality, the ability to thrive under pressure, and proven experience in customer service. Candidates who meet the minimum requirements, are invited to apply: Minimum requirements: Matric Fluent in Afrikaans and English Driver license and own vehicle Ability to work well under pressure and in a fast-paced environment Must have customer care experience Ability to work independently and within a team Skill required: Strong leadership and interpersonal skills Excellent verbal and written communication skills Organisational skills Time management skills Adaptability Interpersonal skills Attention to detail Problem-solving Conflict resolution Customer service excellence Duties and responsibilities: Handle customer queries and complaints efficiently and professionally Assist branch staff, customer care agents, and call centre agents with account-related queries Manage and resolve complaints from various platforms, including social media Provide training to both new and current staff Oversee leave schedules and incentive programs within the customer care team Ensure accurate handover of pre-legal accounts Manage escalated customer interactions, including calls from clients insisting on management Coordinate with the Team Leader regarding account complaints Work with the receipting Team Leader on refund and medical aid payment issues Conduct medical aid follow-ups Support Regional and Assistant Managers in resolving problematic accounts Collaborate on social media concerns Communicate with Bookkeepers to carry out tasks accurately and timely Assist in cancellations, legal handovers, and other account-related procedures Support staff with medical aid claims and queries Ensure adherence to company policies and work standards across the team Perform any additional tasks as required by management Remuneration: R 9 600 Cost to Company IMPORTANT: Applications close 18 April 2025 If you did not receive feedback within 14 days, your application is unsuccessful Please ensure that you use the correct reference when sending your application via email Only candidates who meet all our client's minimum requirements will be contacted

Location: Bloemfontein, ZA

Posted Date: 4/18/2025