Medical Billing Clerk - Midrand

Job Purpose: You will obtain orders and build relationships with customers. Process orders, prepare invoices, ensure timeous delivery, resolve issues and follow up on payment Tracking and Monitoring Tasks: Follow up on pending orders and ensure completion of invoicing process within a set timeframe; Monitor the progress of pending orders, updating relevant team members and management about any delays or issues; Maintain organized records of follow-up activities, including dates, actions taken and responses received. Customer Service & Communication: Communicate with customers and internal departments to gather updates or provide information; Follow up on outstanding payments, or purchase orders to ensure timely collection; Prepare and issue invoices to clients for products delivered in a timely and accurate manner; Ensure that all invoices are compliant with company policies. Reporting and Record-keeping: Generate reports summarizing the status of follow-up activities, providing insights into any delays, bottlenecks, or unresolved issues. Maintain and organise documentation for easy retrieval, ensuring compliance with Company policies. Problem Resolution: Assist in resolving issues or concerns raised during the follow-up process, including contacting customers/support/logistics/sales; Escalate unresolved issues to management for further action. Maintaining Customer Relationships: Ensure that follow-up process contributes to positive customer relations, reflecting a commitment to customer satisfaction. Handle sensitive customer situations professionally, maintaining the reputation of the company. Qualifications Grade 12 (Matric) is a minimum requirement Experience required Experience in the Medical Device Industry is essential Experience with Inventory Management processes in the Medical Device Industry will be advantageous; ERP computer skills would be an advantage; Skilled in Microsoft Office with intermediate MS Excel is a requirement;

Location: Midrand, ZA

Posted Date: 4/18/2025