E-commerce & B2B Customer Success Specialist

E-commerce & B2B Customer Success Specialist Ref: MF46458 A Japanese sports manufacturer is seeking an E-commerce & B2B Customer Success Specialist to lead and support the growth of its international online sales and B2B customer engagement in Europe. This is a multifaceted role where you'll design and drive e-commerce strategies, launch innovative sales initiatives, and optimize B2B operations through smart system implementation. You’ll be joining a company passionate about the ocean and outdoor life, with a growing international presence and a dynamic, collaborative work culture. If you thrive at the intersection of digital innovation, customer success, and strategic planning, we’d love to hear from you. ――――――――――――――――――― ELIGIBLE APPLICANTS: · (〇) Eligible visa: Permanent residence, Spouse, Partner · (✕) NOT eligible: Student visa, Requiring visa sponsorship WORK TYPE: Hybrid working may be available depending on the situation VISA SUPPORT: No ――――――――――――――――――― TYPE: Starts from 1 year fixed term contract, but the aim is long-term employment WORKING HOURS: 40 hours/week from Monday to Friday SALARY: 3,000-3,500 euros per month, 8% holiday allowance, depending on experience START: ASAP LOCATION: Amsterdam (Office-based) ALLOWANCE: Travel expenses covered Main Responsibilities: 1. Sales & Strategy Planning • Build annual and monthly revenue goals and KPIs • Develop channel- and product-specific sales strategies • Define customer segmentation and key selling points • Set pricing strategies aligned with inventory and margin goals 2. Promotions & Campaigns • Plan and manage promotions such as seasonal sales, coupons, and exclusive bundles • Coordinate campaign participation and negotiations with e-commerce platforms • Direct the production of marketing assets such as landing pages and banners • Collaborate on cross-channel promotions via social media, email marketing, and digital ads 3. New Channel Development • Explore new EC platforms and lead their implementation 4. B2B Sales System Implementation • Streamline sales operations for B2B clients such as corporate accounts and distributors • Select and implement new systems with EC x sales hybrid operations in mind • Visualize internal workflows and integrate tools (ERP, CRM, etc.) • Lead requirement gathering and project coordination with internal teams and external partners Ideal Candidate: • 3 years of experience in e-commerce or digital sales operations • Hands-on experience with e-commerce platforms (experience with Amazon is highly valued) • Strong understanding of promotions and digital marketing principles • Comfortable with Excel, Google Analytics, and EC back-end tools • Fluent in English (mandatory); other European languages are a plus • Strategic thinker with a flexible, proactive, and collaborative approach All applicants must have the right to work in the Netherlands as visa support is not available. When contacting us, please include the job reference number (Ref: MF46458) at the top of your message. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive, we cannot provide feedback on individual CVs.

Location: Nederland, NL

Posted Date: 4/27/2025