L1 Service Desk Support Engineer - Windows OS/Active Directory

Job Title : Service Desk L1 Support Company : Savantis Solutions Pvt. Ltd. Location : Noida (Work from Office) Experience Required : 6 Months 3 Years Education Required : Graduation (Any Stream) We are excited to invite applications for the role of Service Desk L1 Support. If you are passionate about IT support and ready to grow your career in a dynamic environment, we would love to connect with you. Please share the following documents along with your updated resume : - 10th Marksheet - Passport Size Photo Key Responsibilities : - Provide technical assistance to end users via phone, email, and chat. - Diagnose and resolve issues related to hardware, software, and networking. - Offer remote desktop support and user account management. - Utilize ITSM tools for incident logging, tracking, and reporting. - Collaborate with second and third-level support teams and external vendors. - Deliver basic user training and support as Skills Required : - Hands-on experience with Windows OS, Active Directory, and MS Office Suite. - Proficiency in remote desktop tools and ITSM ticketing systems (e.g., Remedy, HP Service Center). - Good understanding of VPNs, network troubleshooting, and basic hardware & Certifications : - 6 Months to 3 Years of relevant Service Desk or Technical Support experience. - Preferred certifications : MCP, MCSE, HDI CSS, or familiarity with ITIL best practices. (ref:hirist.tech)

Location: noida, IN

Posted Date: 4/29/2025