First Line Support

Entry Level Service Desk Engineer - £26K - Full training is provided

The client I am working with is looking for an Entry Level Service Desk Engineer to join their technical team.

This is a perfect opportunity for someone who has just completed a BTEC in IT or has a genuine interest in IT, and is looking to progress their career within a well established company.

Key responsibilities:

• Work on the helpdesk to handle incoming calls and emails following established processes and priorities, adhering to agreed service levels. Identify issues and recommend appropriate solutions and actions.
• Maintain accurate records and logs of all issues and inquiries using the IT Service Management Software.
• Escalate and manage issues with third-party vendors, ensuring all parties receive regular progress updates.
• Develop expertise as a subject matter expert in core business systems.
• Provide support for company desktop solutions, manage Active Directory, user maintenance processes, and Microsoft Office products.
• Collaborate with the Operational Support team as needed to support onsite systems and activities.
• Assist with User Acceptance Testing for system enhancements, patches, and bug fixes.

Benefits:

• Training and Development such as Training courses online and face to face, Apprenticeship courses.
• Profit sharing
• Company pension
• Career development opportunities
• On-site parking