Hotel Receptionist

**Based on 25 hours per week**

What youll be doing?

As one of our Receptionist team, you may be the first or last person that our guests interact with and so your customer service skills will be up there with the best. From the arrival experience and throughout our guests stay, you have the ability to shape their first and last impressions, from your initial warm welcome to assisting check-in, through to ensuring they leave happy and content at check-out.

Yet the role is so much more than that, youll work closely with other departments to enhance guest the guest experience, answering incoming calls, allocating rooms and preparing our guests bills, your computer skills will be as good as your personal skills.

What youll need to be a Receptionist?

• To have a genuine and warm approach, with stand out people skills;
• Strong attention to detail and to be IT savvy, ensuring we get it right first time whether that be someones room allocation, their bill or in just being intuitive enough to notice the details as small as what type of tea they like
• Good communication skills, and level of English both written and spoken;
• The ability to work in a fast-paced environment with a can do attitude & to love the buzz of being busy;
• Previous experience is preferred but we are more interested in your passion for great customer service and exceptional people skills

Whats in it for you?

Our bespoke Eden Extras benefits platform offers:

• Enhanced annual leave - 31 days annual leave entitlement, rising to 33 days with service;
• Fairly distributed Service Charge/Gratuities paid monthly;
• Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways and utilities.
• Access to our wellbeing centre with Hello Fresh Recipes, fitness videos and money management tools;
• Cycle to Work Scheme and Electric Vehicle Lease Scheme;
• Health plans for dental, optical, alternative health care + 24 hour GP access;
• Discounted stays, spa treatments, golf and leisure access across EHC properties;
• Support via our Wellbeing Strategy based on Money, Mind, Body & Heart; anything from financial wellbeing to domestic violence and family friendly policies; we genuinely CARE about our people;
• Access to Eden Engage our employee portal with regular team news;
• Grow with us via apprenticeships and bespoke leadership programmes RISE & THRIVE;
• Enhanced family friendly policies- we want to help you feel fully supported during any significant life events.
• Return to work financial support for those returning from maternity leave;
• Youll also get free parking, meals on duty, uniform etc.but you already knew that, right?!!

Our culture focuses on collaboration so we regularly involve our teams in helping to shape this via:

- An opinion that counts.regular surveys and forums that ask YOU for YOUR opinion;

- A You said, we did approach so that you know were taking your feedback seriously;

- A commitment to Sustainability & Wellbeing with employee champions in every hotel & HQ;

We are proud to be members of the Hoteliers Charter and are committed to providing a great place to work with our teams at the heart of all we do we lead with a values led approach based onHeart, Honesty, Spirit and Team,which were written by our people for our people. Testament to this is our multi award wins in employee wellbeing and engagement.

Eden Hotel Collection is a passionate advocate of providing equitable workplaces, as such we seek to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to EHC.

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