Operations Coordinator

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

Howden’s marketing team plays an integral role in the business’ overall strategy, helping to position Howden as a market leading broker and drive sales. The Operations Executive will play a critical role in optimising the operations within the marketing team, helping with the execution of daily functions to ensure the smooth running of the department.

Reporting to the Senior Marketing Manager and working collaboratively with other members of the marketing team, they will provide operational support and help with the delivery and coordination of specific activities, to ensure key timelines are met and projects are run efficiently.

In addition to the marketing team, they will also work with suppliers, our in-house creative agency, and internal partners.

The team you’ll be part of

Working in the marketing team is a fast-paced, fun and dynamic environment and will suit someone who likes to be in the mix.

Our team culture is very important to us. We value inclusivity, collaboration and a positive attitude. We work closely together and support each other, regularly sharing ideas and have regular team building and social events.

We are focused on the regular development of team members and are active supporters of career progression through regular 1-1s, goal setting and training opportunities.

Key Responsibilities

• Facilitating efficient operational processes and procedures to ensure efficiency within the marketing team.
• Addressing and resolving operational issues as they arise, with the support of manager.
• Be the key point of contact and manage the relationships with key suppliers and other internal departments.
• Coordinate operations and administration for the team, including inventory management, file management and logistics coordination.
• Coordinating team training and development opportunities.
• Effective management of office administration, including management of merchandise and stock.
• Assisting in the planning and execution of projects, ensuring that project milestones are met on time and within scope, for example an integration of a new marketing system.
• Assisting with the management of daily operational activities.
• Managing financial administration.

Skills & Attributes

• Energetic, personable, a great teammate with a flexible, ‘can do’ demeanour.
• Excellent interpersonal skills with the ability to work with a diverse range of internal and external partners.
• Organised, with an efficient and thorough approach to project management, with the ability to manage multiple tasks and prioritise effectively.
• Good attention to detail.
• Self-starter, keen and able to work off own initiative.
• Showed skill of all major business packages (Microsoft Word, Excel, PowerPoint etc).
• Proactive approach to identifying problems and suggesting solutions.
• Excellent written and verbal communication skills.

Professional qualifications and education

We welcome applications from candidates with a range of education and experience. This role would suit someone starting out in their career, with some previous experience in an operations or administration role. An interest in marketing and communications would be great but not essential.

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.