Customer Service Executive

Passionate about cars? Great. Passionate about customer service? Even better.

Were currently looking for Click & Collect Product Geniuses to create an exceptional customer experience and help customers get excited about our products.

Hours

Working on a rota basis, youll cover 5 days out of 7, including some weekends and evenings (approximately 39.5hours a week).

About the role

As an Arnold Clark Click & Collect Product Genius, youll play a key part in the Click & Collect process, introducing customers to the car theyve chosen online for the very first time.

Youll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect their car from us.

This role will be a great fit for a customer service superstar who thrives in a fast-paced environment, and youll be rewarded with plenty of opportunities to increase your earnings and develop your career.

Day-to-day duties

• Completing the handover and purchase of cars for our Click & Collect service.
• Preparing handovers for the day ahead.
• Arranging all documentation prior to handover to make sure the process goes smoothly for customers.
• Encouraging customers to share their experiences on social media.
• Helping the customer familiarise themselves with their new vehicle.
• Learning about different vehicles and manufacturers.
• Helping customers sell their car through oursell your car service.
• Providing relevant information and being there for our customers when assistance is needed.

Essential skills

• Full of energy and enthusiasm, with great people skills.
• A confident communicator who understands that a positive attitude gets great results.
• Willing to learn about our products so you can help our customers find the perfect fit.
• The ability to go the extra mile. From contacting our customers soon after they buy to arranging their handover, youll be responsible for making sure they have a memorable Click & Collect experience for all the right reasons.
• A full UK driving licence.
• Happy working on your own initiative as you are in a team.
• The ability to demonstrate common sense.

Youll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. Wed expect you to be a great team player and show us youve got the drive to make this a career, not just a job.

Your work hours will follow a weekly fixed rota, allowing you to plan your work-life balance.

Sound like you? With Arnold Clark, youll benefit from excellent working conditions, extensive training, life assurance and private health care, making our package one of the best in the industry.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

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