Claims & Relationship Lead

This job is with Munich Re, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Role: Claims & Relationship Lead

Location: Manchester (hybrid working)

Permanent

The Role:

As the Claims & Relationship Lead, you will report into the Claims Operations & Relationship Manager and working closely with the Business Development Teams & Partnerships to deliver to our clients the development, implementation and monitoring of claims processes and value add services. The deliver and pro-active monitoring of these claims activities will support the development of sound profitable business and strategic partnerships.

Key Responsibilities:

• Drafting and updating of Treaties, Terms of Business Agreements, Service Level Agreements and Claims Service Guidelines.
• Assist the Claims Operations & Relationship Manager in the design, development, and implementation of claims service processes and activities to support on-boarding of new partnerships and new product development.
• Coordination and pro-active management of regular claims and service review meetings with key business partners and client companies.
• Review existing claims services and processes to identify opportunities for enhancement and innovation to improve quality and efficiency of claims propositions and client experience.
• Work closely with Business Development and Partnerships to assist and provide support for the onboarding of new business portfolios and distribution partners.
• Support the ongoing relationship management of existing partners.
• Marketing & Communication to raise awareness of the Claims Team, including maintaining a Social Media presence.

Key Skills & Experience:

• Good knowledge of general insurer markets and programmes.
• Track record of successful customer relationship management
• Excellent written skills and the ability to draft and create contract wordings.
• Ability to produce “user friendly” Management Reports.
• Ability to speak a European language other than English (Desirable)

Qualifications & Educational Requirements:

• Partial or completed CII Qualifications – (preferred)

Benefits:

A snapshot of some of our benefits:

• Agile/Hybrid working
• Private Healthcare (Aviva)
• Aviva Digital GP
• Employer Pension contribution of 13%
• Annual bonus
• Professional qualification support
• 25 days annual leave (plus bank holidays)
• x2 wellbeing days per year