Senior ITT Programme Coordinator

About Us:

We at Best Practice Network share the belief that every child, regardless of their background, should benefit from an excellent education. To achieve that, we support and train the educational professionals who work alongside them to be the best they can be, so in turn, they can transform the lives of children and young people.

We're a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE's 'Golden Thread' (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.

Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.

We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.

About the Role:

As a Senior ITT Programme Coordinator, you will:

• Work closely with the Candidate Support Manager to build strong relationships with Programme Director, Programme Manager, Head of Department, delivery workforce, and other teams including but not limited to Partnerships, Assessment, Apprenticeships, Finance, e-Learning and Marketing.
• To provide leadership and clear direction to Programme Coordinators, Assistant Programme Coordinators and apprentices working on the programme(s)
• Manage the Programme Coordinators, Assistant Programme Coordinators and apprentices working on the programme(s) with regard to their job performance, attainment of KPIs, holidays, absences and other personnel matters
• Liaise with governing and external bodies such as DfE and external providers ensuring all requests are processed and data (across all various internal and government online services) are kept up to date
• Logistical and proactive planning for new intakes/cohorts ensuring all tasks and actions occur in a timely manner
• Have oversight of day-to-day activities of the programme(s) including the support and engagement of participants.
• Monitor participants and mentor engagement to ensure successful completion of programme.
• Manage data and production of reports relating to participant retention, event/delivery quality, quality assurance, destinations, impact and client satisfaction

Targets:

Leading the team to meet/ exceed departmental KPIs including:

• Applications processing and enquiry response times

• Application conversion rates

• Evaluation responses

• Participation rates

• Programme withdrawals and deferrals

About You:

To be successful in this role, you will be:

• Be reliable, hardworking and professional
• Have proven customer service-related experience
• Able to lead with confidence and make informed decisions
• Able to build and demonstrate strong working relationships at all levels
• Possess an excellent customer service manner, both written and spoken
• Have the ability to organise, plan and prioritise time and tasks effectively
• Work well under pressure with the ability to deal with issues as they arise
• Be open to change, actively seeking ways to improve all aspects of the business
• Be highly competent using MS Office and Teams
• Demonstrate accuracy and attention to detail
• Driven to see things through to successful completion and results
• Highly numerate and literate

Our Benefits:

• 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays.
• We pay for a Healthcare Plan once you've passed probation, which includes access to a private GP.
• From day 1, free life insurance covering up to x4 your salary.
• We'll both add money into your pension pot after 3 months.
• Get 25% off online learning resources for year 1 to GCSE with EdPlace.
• Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn.

BPNINDEED!