Field Service Engineer

The work is based at customers sites and involves driving to various sites daily to perform the replacement and swap out of customer retail IT devices. The work is scheduled for 5 days in any 7 and will involve working alternate weekends. Typically calls will be scheduled between 08.30 and 17.30.

A clean driving licence is essential for this role as it does require significant driving.

Key Tasks and Responsibilities

• Provide on-site swap out services ensuring adherence to Customer contract commitments.
• Provide a professional approach to all Complete Technical Solutions customers and adhering to all onsite and local escalation procedures.
• Collection of all parts as necessary to complete installations, from the nearest courier drop/depot.
• Ensure all van stock is maintained and regularly audited.
• Ensure the process and procedures for all parts whether broken, needing repair, or returning are strictly followed.
• Carry out any project support and installation work as required by the business
• Ensure that use of the Company call management system, via Web or mobile access is utilised correctly
• All paperwork to be completed exactly to customer requirements.
• Ensure that you follow all the documentation and procedures to fulfil the role at all times.
• Support colleagues where necessary at Head Office and in the field ensuring quality criteria is maintained at all times.
• Ensure you comply with all Health and Safety processes and procedures necessary to the role and, especially whilst on customer sites. In addition to maintaining up to date certifications as directed by the company.
• Ensure that the van stock you have is up to date and correct.
• Maintain company vehicle in a legal and roadworthy condition at all times.
• Attend Head Office periodically for meetings and training as and when requested to do so.

Essential
Skills and Abilities

• Excellent communication skills
• Excellent organizational skills
• Ability to manage difficult people and situations
• Good analytical skills

Knowledge

• A good working knowledge of Windows, confident with IT systems and software packages

Experience

• Field service experience
• Customer service experience

Behaviours

• Calm under pressure
• A good team player
• Customer focused
• Positive "Can Do" attitude
• Professional and courteous approach
• Smart appearance
• Defensive Driver

Desirable

• IT product repair
• Customer service experience

The Company
evo - a powerhouse of brands.
evo Group of Companies is the UK and Ireland's largest multi-channel business supplies and services distributor. We operate a centralised distribution network, with distribution centres around the UK and Ireland, complemented by regional cross-dock sites. Our unrivalled logistics platform includes hundreds of our own delivery vehicles, efficiently delivering a vast range of essential goods to workplaces across the nation.

We recognise that our people are at the heart of our culture here at evo and we are proud to employ over 2,000 people across our industry leading brands:

VOW Wholesale, VOW Ireland, Banner, Complete, Premvan, Truline & Staples.

The Benefits
• Flexible working
• Pension contributions
• Cycle to work scheme
• Employee Assistance Programme
• State of the art IT equipment
• Volunteer days

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Location: Stirchley, GB

Posted Date: 9/19/2024