L2 Desktop Support Engineer

Role: L2 Desktop Support Engineer

Job Type: Permanent

Location: Bridgwater, United Kingdom

Ready to utilize your skills and knowledge in technical support activities on desktop support, data network and server management?

Are you looking for an exciting opportunity to provide technical leadership, experience in Desktop Operating systems, Application packaging, deployment and troubleshooting and Active Directory?

Make a meaningful impact as an L2 Desktop Support Engineer!

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Work with leading lights of industry.
• Gain exposure to continuous learning and development opportunities.
• Shape the future of TCS.

The Role

As an L2 Desktop Support Engineer, The role is to provide technical support on the desktop engineering area as per Business request. You will have a demonstrable background in a safety critical/high security/high quality industrial environment. SC clearance is mandatory.

Key responsibilities:

• Oversee and update assigned support service requests.
• Handle daily technical support activities on desktop support, data network and server management
• Grow clients and communicate to Account Manager by determining new opportunities.
• Providing the break fix support for Desktop, laptops and other components
• Setup desktop computers and peripherals and test network connections
• Install and test desktop software applications and internet browsers.
• Test computers to ensure proper functioning of computer systems.
• Support the mobile devices for registering in BES or Intune environment.
• Train end users on usage of computer hardware and software.
• Trouble shoot the hardware and replace the hardware components ex, Laptop keyboards, Ram.
• Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.
• Adhere to policies as per corporate manuals and directives.
• Extend computer support for systems software and hardware.
• Setup computers and install software for various applications and programs.
• Interact with staff on desktop problems and their resolution.
• Network and connect computers within organization to better communication.
• Maintain computer peripheral devices like printers and resolve associated problems.
• Level 2 support experience in troubleshooting and fixing Audio Video equipment onsite
• Maintain the devices inside the datacentres and resolve associated problems

Your Profile

Key skills/knowledge/experience/must to have:

• Prior experience in Desktop support and executive support .
• Excellent knowledge on computer hardware .
• Good knowledge on Desktop Operating systems .
• Basic knowledge on network management
• Basic Knowledge on Active Directory.
• Sound Knowledge on Software deployment through various tools
• Sound knowledge on Application packaging, deployment and troubleshooting. .
• Possess strong troubleshooting, reasoning and problem-solving skills .
• Possess strong experience in handling issues in Windows OS
• Constantly seeks to improve technical knowledge and research new product capabilities
• Sharing Global Threat updates with the cross functional teams to create awareness on as and when basis
• Possess excellent communication and interpersonal skills.
• Participate when needed, the project meetings with the customer
• Experience in troubleshooting and fixing audio video equipment
• SC Clearance Mandatory

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.

You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities involve 12 employee networks including LGBTQ+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events (we even sponsor the London Marathon).

We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.

If you are an applicant who needs a reasonable accommodation due to Disability or Neurodiverse Condition to complete an employment application, or during any phase of the hiring process, please contact us at vs.mohana@tcs.com with the subject line: “Reasonable Accommodation Request”.

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.