Senior Community Manager

Job Description

Job Title: Senior Community Manager

Department: Marketing & PR

Location: Farnham

Working Model: Hybrid

External: No Recruitment Agencies

The Senior Community Manager Role:

You will work within our team and in close collaboration our product marketing team to help maximise the efficiency of our owned social media channels and actioning the approved Global Marketing Plan. Your core responsibilities will be to devise and implement innovative and engaging social strategy, by owning the creation of content, managing the posting and customer support cycle.

Responsibilities:

• Development and execution of community strategies.
• Write and schedule community emails and blog posts.
• Ensure quality control for asset management and content creation
• Manage the day-to-day running of our company owned social media channels, including sales promos, content ideation and creation, short-form videos, posting and responding.
• Oversee the production of regular social media reports that analyse expertly, what works and what can be improved on.
• Close working relationship with our Europe team product marketing team to ensure community plans are communicated and shared among our team in Japan an America
• Ensure localisation and accessibility needs are met for social media content where appropriate, with our Product Marketing team
• Oversee our community marketing budget spend and provide RIO justification on spend
• Work closely with the existing community to understand their needs and preferences and factor these in to your future plans.
• Manage and actively seek to grow the social channels following and retention in the community
• Manage a small team, guide and mentor them and help them to deliver great social content.

Required Knowledge, Skills & Experience:

• Strong experience working in a community management role is essential, gaming experience highly desired.
• Experience and proficiency with video capturing and editing software
• A strong passion for gaming and the gaming industry.
• Excellent written and verbal communication skills.
• Strong stakeholder management skills
• Ability to organize and prioritize tasks effectively.
• Familiarity with social media platforms and analytics tools.
• Proficiency in regular punctual reporting
• Collaborative working style
• Passion for building and engaging online communities.
• Ability to create innovative strategies that will delight our fans and invite more fans into the community
• Ability to write copy and create content for social media.
• Strong commitment to accessibility and diversity in social media.
• Familiarity with writing reports and presenting data within the wider business