Service Advisor

Service Advisor - Toyota Basingstoke

£28,820pa + OTE circa £37k

Create experiences you can be proud of.

Working with world-class brands as a Service Advisor, youll have the drive to deliver outstanding and trusted experiences for our customers. As part of a successful, global automotive group, youll broaden your experience across both sites and brands. And with the right support from us, youll be able to progress as high as you can aim.

What we can offer you

• 33 days annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
• Retail discounts that save you money every day
• Gym discounts, cash healthcare plans, and a cycle-to-work scheme
• Car discounts for new and used purchases and servicing
• Flexible pension scheme and Sharesave scheme to grow your savings
• Family-friendly policies that help you spend more time with the people that matter
• A wellbeing programme to support you and your family
• An internal colleague recognition system to celebrate achievements
• A community volunteering day
  

What youll do day to day

• Handling inbound & outbound telephone calls to existing customers (No Cold-Calling)
• Responding to customer email enquiries
• Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements
• Providing a high level of customer service which will allow you to build relationships with our customers to retain business
• Being organised and self-motivated to ensure targets and deadlines are met
• To up-sell additional brand products
  

Helpful skills and qualifications

Dont worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

Ability to provide a first-class customer service with energy and enthusiasm
A passion for your role and the tasks you undertake
An effective multitasker who is methodical and efficient
Has a genuine desire to help people and the team
Attention to detail
Be IT alliterate with the ability to use multiple systems at once

Be part of something big

Group 1 Automotive is on an exciting growth journey. Were the largest partner in the UK for Mercedes- Benz, Volkswagen and Audi, and second largest for BMW & MINI.

Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you dont need to love cars to work with us- you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

In return, we recognise that the success of our business is because of our fantastic people. Which is why were committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.

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