Operations Manager

What youll be doing?

As Operations Manager, you will be responsible for managing the smooth flow of all day-to-day operationswithin the hotel, allowing the General Manager time to concentrate on strategic development.

You will be responsible for maintaining standards and inspiring and motivating the team to deliver bespoke guest service in accordance with our ethos and policies. You will ensure a smooth 4 red star guest journey from arrival to departure by exceeding guest expectations, whilst identifying and maximising all sales opportunities and ensuring your team are developed to do the same.

What youll need?

• Ideally from a 4+ red star Hotel background with an exposure or experience in a coveted rosette environment, you will have excellent people skills, enjoy being hands on and have the ability to deal with the fast pace of a volume led luxury resort.
• Experience at HOD level with a similar quality environment;
• To be highly personable with proven leadership skills and financial acumen;
• Be someone who shares our passion for hospitality service and our drive not only to succeed, but to surpass expectations.
• To be highly organised, with the ability to manage both the hands on elements of a busy operation, whilst leading the management team and looking ahead to plan for future business and events.
• We are recognised as Relais & Chateaux property and candidates from similar quality hotels/Small Luxury Hotels of the World/Pride of Britain consortias are welcomed.

Whats in itfor you?

Our bespoke Eden Extras benefits platform offers:

• Enhanced annual leave - 31 days annual leave entitlement, rising to 33 days with service;
• Fairly distributed Service Charge/Gratuties paid monthly;
• Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways and utilities.
• Access to our wellbeing centre with Hello Fresh Recipes, fitness videos and money management tools;
• Cycle to Work Scheme and Electric Vehicle Lease Scheme;
• Health plans for dental, optical, alternative health care + 24 hour GP access;
• Discounted stays, spa treatments, golf and leisure access across EHC properties;
• Support via our Wellbeing Strategy based on Money, Mind, Body & Heart; anything from financial wellbeing to domestic violence and family friendly policies; we genuinely CARE about our people;
• Access to Eden Engage our employee portal with regular team news;
• Grow with us via apprenticeships and bespoke leadership programmes RISE & THRIVE;
• Enhanced familyfriendly policies- we want to help you feel fully supported during anysignificant life events.
• Return to work financial support for those returningfrom maternity leave;
• Youll also get free parking, meals on duty, uniform etc.but you already knew that, right?!!

Our culture focuses on collaborationso we regularly involve our teams in helping to shape this via:

- An opinion that counts.regular surveys and forums that ask YOU for YOURopinion;

- A You said, we did approach so that you know were taking your feedbackseriously;

- A commitment to Sustainability & Wellbeing with employee champions in everyhotel & HQ;

We are proud to be members of the Hoteliers Charter and are committed to providing a great place to work with our teams at the heart of all we do we lead with a values led approach based onHeart, Honesty, Spirit and Team,which were written by our people for our people. Testament to this is our multi award wins in employee wellbeing and engagement.

Eden Hotel Collection is a passionate advocate of providing equitable workplaces, as such we seek to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to EHC.

INDMP

AMRT1_UKCT