Helpdesk Support Technician

Minimum Requirements IT Diploma/Degree preferred Grade 12 Office 365 certified (MD-100, MD-101) ITIL Foundations Certificate A and N certificates Azure Fundamental AZ-900 certified MCSA server 2012 - 2019 certified More than 2 years in an IT Support role 1 yr or more experience with Active Directory 2 years or more experience with Desktop Support Experience with Microsoft Exchange Microsoft Active Directory skills Be based near Randburg Well spoken as you will be in a client orientated role dealing with corporate clients Duties and Responsibilities: Provide 2nd line support to clients Support call logging & updating Desktop & peripheral support User support Network support Ensure tickets are logged in the Support System Follow up with customers to ensure the issue has been resolved Remote and telephonic support Research and identify solutions to client technical problems. Ensuring all incoming Helpdesk calls are answered within SLA Resolving calls within SLA Appropriate & timeous call escalation Identify repeat problems with associated action plans Software and hardware installations Ensuring all work is done in accordance with company policies & procedures When applying, ensure your CV is in WORD of PDF format, and not scanned . Our software will not be able to match you to positions if it is scanned. Scanned cvs will not be considered. Please accept your application as unsuccessful if you had no feedback within 14 days of applying. We will keep your CV on our database and match to other suitable positions. We will contact you in future should you match a different position. PLEASE NOTE:

Location: Johannesburg, ZA

Posted Date: 9/20/2024