IT Support Technician

We kindly request that recruitment agencies refrain from contacting us regarding this position, as we are currently managing this recruitment process internally. Thank you for your understanding and cooperation.

Company Description

British Wool is a farmer run organisation which was established in 1950 to operate a central marketing system for fleece wool. We collect wool from over 35,000 farms throughout the UK and prepare it for sale at auction. British Wool have eight grading depots and seven intermediate depots throughout the UK. As the IT Support Technician at British Wool, you will play a crucial role in providing technical support and maintaining the IT infrastructure that underpins all our operations.

Role Description

We are seeking a skilled and proactive person to join our 3 person IT team as the sole IT Support Technician. The successful candidate will be the first point of contact for the helpdesk, supporting in the region of 130 Windows users. You will report to the IT Manager, who will also be your escalation point for technical issues.

As the IT Support Technician, you will be responsible for delivering technical support, troubleshooting hardware and software issues, maintaining network connectivity, and ensuring the efficient running of IT systems across our organisation. You will be expected to take full ownership of the IT helpdesk and support Windows 10, Microsoft Office 365, SharePoint, mobile device management, cloud-based telephony, printing, and bespoke systems. You will also be responsible for creating, maintaining, and supporting users in Active Directory, Exchange 365 administration, various third-party systems, and bespoke systems.

The successful candidate will also assist with various IT projects. You will also have the opportunity to lead on your own IT projects. This is a hybrid role (3 days per week in the office), based at our head office in Bradford, but it also involves infrequent travel to our depots located throughout the UK.

Responsibilities

• Provide exceptional technical support to end-users via various channels, including a ServiceDesk platform, phone, email, and in-person, to resolve hardware, software, and network-related issues promptly.
• Creation and management of user accounts, and devices, across various systems.
• Perform hardware and software installations, configurations, and upgrades, ensuring compatibility and adherence to security standards.
• Collaborate with internal teams and external vendors to troubleshoot complex technical problems and escalate issues when necessary.
• Perform regular checks to ensure system performance, reliability, and security.
• Create and update documentation, including user guides and knowledge base articles, to facilitate self-service and improve efficiency.
• Stay up to date with the latest industry trends and technologies, making suggestions for improvement and optimisation of IT systems.

Requirements

• Proven experience as an IT Support Technician or similar role, providing technical support to end-users in a professional setting.
• Experience supporting Microsoft Windows 10+ and Server 2016+, Office 365 applications, Microsoft 365 administration, Microsoft InTune, and troubleshooting hardware issues.
• Experience working with Active Directory, Group Policy, and Windows Server environments.
• Experience working with backup technologies.
• Experience working with and administering IP Telephony.
• Understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Strong problem-solving skills and ability to work independently or as part of a team.
• Keen attention to detail with a self-starter attitude.
• Passion for technology and willingness to undergo professional development to keep up to date with the latest trends.
• Possessing a full UK driving license to facilitate infrequent travel to depots across the UK to provide on-site support.

Package

• Competitive salary of between £28k-35k based on qualifications and experience.
• 23 days annual leave entitlement + bank holidays. Rising to 28 days after two years continuous service.
• Hybrid working pattern (up to 2 days per week working from home).
• Working schedule: Monday to Friday 8am to 5pm
• Generous contributory pension scheme.
• Cycle to Work scheme.
• Health Assured scheme access.
• Opportunity to work with a dynamic and passionate team.
• Professional development and training opportunities to enhance your skills.
• A supportive work environment that promotes work-life balance.
• Free on-site parking.

More details and a full job description is available upon request.