Operations Principal Administrator

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are currently seeking a highly skilled and experienced Senior Pensions Administrator to join our team. As a Senior Pensions Administrator, you will be responsible for administering occupational pension schemes in accordance with contracts to the required standards and deadlines. You will also oversee the day-to-day administration for a portfolio of occupational pension schemes and managing a team of up to 5 staff.

• Carry out complex pension administration tasks and calculations, including overseeing the management of treasury and payroll in accordance with internal processes and company policies.
• Ensure the delivery of specific client/workloads and manage and coordinate the delivery of admin projects.
• Check non-standard correspondence and reports and manage errors and complaints effectively.
• Supervise, train, coach, and mentor staff, providing support to the CSD Team Manager.
• Check and authorize other administrators' work.
• Attend Trustee and ad hoc client meetings as required.
• Manage pensioner payrolls, pension increases, and ensure timely notification of the lifetime allowance used to pensioners.
• Manage trustee bank accounts and investment of contributions.
• Assist the client account manager with any required documentation.
• Process client work accurately and within target dates.
• Prioritize work to maintain Service Level Agreements.
• Handle non-standard client/member queries.
• Complete timesheets daily and update agreed goals monthly.
• Provide feedback on staff performance and progress against goals to the CSD Team Manager.

• Strong experience working with different occupational pension schemes.
• Minimum of 3 years as a Senior Pensions Administrator.
• CPC qualified or working towards PMI is desirable but not essential.
• Minimum of 5 years' experience in occupational pension scheme administration, including management and/or mentoring of team members.
• Analytical with a logical approach to problem-solving.
• Excellent time management skills and ability to prioritize workloads.
• Strong numeracy skills and ability to perform and check complex manual calculations.
• Excellent communication skills, both written and verbal.
• Strong computer literacy, including Microsoft Office and pension administration systems.
• Ability to work independently and manage team member workloads.
• Self-motivated and proactive in suggesting improvements and efficiencies.

#LI-TM2

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.