Data Quality Coordinator

About Us

For over 25 years, we've been supporting UK businesses of all sizes, providing exceptional connectivity, competitive pricing, and outstanding service. While we take pride in our legacy, our focus is firmly on the future with a fibre-first, future-ready approach.

Our ultra-reliable network is trusted by more than 1 in 10 businesses, and our comprehensive range of innovative solutions are designed to help any business achieve its full potential.

If you are looking to be part of an ambitious team that is constantly evolving and empowered to deliver excellence, we would love to hear from you. Apply today and help us shape the future of business connectivity.

The Role

Reporting to the Customer Experience Manager, this role will be influential in TalkTalk Business Direct to ensure the business unit remains compliant with the Emergency Database regulation.

Responsibilities

Working with BT 999 correcting the Emergency Database (EDB) used by 999 operators if a caller is unable to confirm their location. This role will ensure those details are correct by confirming details with the customer.

Taking corrective action across TalkTalk Business Direct emergency database entries having full end to end accountability to ensure customers details are correctly adjusted.

Skills and experience we are looking for

• Good knowledge of MS Office (Word and Excel)
• Exceptional customer service skills
• Excellent attention to detail and organisational skills
• Ability to solve problems and take steps to rectify, mitigating any risks or issues to the business or the customer experience.
• Ability to multi-task and prioritise, navigating different online systems and portals

How you will work

At TalkTalk Business we understand the importance of flexibility and connection in the workplace. That’s why we have adopted a hybrid approach to working. Our aim is for our full time team to spend 3 days a week at our HQ in Soapworks, Salford Quays with the remaining days offering the option to work from home. We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working.

What can we offer you?

• Competitive Salary and Bonus Scheme: Earn a rewarding salary with a bonus scheme designed to recognise your hard work and dedication.
• Comprehensive Benefits Package: Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits.
• Free TalkTalk Broadband: Enjoy complimentary TalkTalk broadband as an added perk for all employees.
• Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development.
• Additional Perks: Participate in exciting company events, take advantage of volunteering days, and enjoy electric car charging points available at our HQ.

Be a part of our story

We're human, just like you. We've created a happy, diverse, inspiring workplace for real people, just like you.

So, if you’re tuned in to the way people think. If you make mistakes sometimes but keep trying. If you love making connections and building a team. If you understand what customers want and are committed to making it happen, be a part of our story.