Marketing & Office Assistant- Leading Natural Probiotics Company - 25k-£28k

(Social Media, Website, CMS, CRM, events, email marketing, PA, Office support, Shopify)

Job Title: Marketing Executive and Office Manager

What they do: 100% natural probiotics for gut health, cleaning, gardening, pets and agriculture

Reporting To: Managing Director

Place of Work: Seend, Melksham (nr Bath)

Hours/Days: 5 days a week 9am – 5pm

Position Summary

The Marketing Assistant & PA role is responsible for day-to-day website and marketing activities as well as ensuring the office is well stocked and organised. The role includes Personal Assistant (PA) responsibilities for the Founders and Managing Director as well as customer services. This position is critical to underpin the team and support the sales activities and will require someone who is organised and enthusiastic.

Specific Responsibilities

• Making optimisations to the website to improve conversions based on data and feedback
• Working collaboratively to fix website issues and troubleshoot problems with developers
• Administration of affiliates, contributing to strategic plans to grow the affiliate team and organising events
• Drafting mailouts and supporting the organisation and categorisation of mailing lists and reporting on activities
• Ensuring content plans are followed and are well organised
• Supporting the sales team to meet ambitious goals
• Providing excellent customer service on the phone and via emails
• Office administration: ordering stationery and supplies, taking meter readings and ad hoc services to support the office working efficiently
• Administration of monthly tests of products and the facility
• Research into procurement of ingredients, developing relationships with partners
• Acting as a Personal Assistant for the Founders and Managing Director: booking flights, arranging visas, booking appointments and organising diaries.
• Supporting the needs of the team and promoting a harmonious environment

The ideal candidate would

• Have 2 years of experience in marketing or sales activities
• Be extremely well organised and efficient
• Be able to juggle various activities and prioritise important jobs
• Be enthusiastic and energetic
• Understand the basics of health and have an interest in the microbiome

Full training provided on

• Our range of probiotics for gut health, cleaning, gardening, pets and agriculture
• Customer services
• Shopify: our website provider
• Klaviyo: our mailout provider
• Brewman: our software to manage the brewery

Our brand

They are looking for people who are aligned with our brand values outlined below.

They exist to reconnect people with nature. By inspiring a probiotic life. With natural products that generate a healthier, happier life

Brand Values

· They are ambitious: They are looking to inspire everyone to a better way of living with nature.

· They are generous: They want to share the benefits of what we know with as many people and partners as possible.

· They are confident: They are confident in the power of nature. They are simply tapping into the building blocks of life.

Their style as a business

· Enlightening: They encourage, educate, illuminate and collaborate to share their passion for a healthier, happier body and home

· Candid: They are frank and communicative. Just like their ingredients there is nothing harmful about them.

· Compassionate: They care for the health and wellbeing of their team, their customers and the sustainability of the environment.

What They can offer you

They operate a small but growing team where everybody has a vested interest in the company’s success. As part of this, they offer:

· 28 days holiday (including bank holidays)

· ‘On the job’ training and opportunities for personal development

· The opportunity to grow with a fast-growing company with plenty of opportunity to influence how things are done

· Staff product allowance